Organizational Excellence: Approaches, Models and Their Use at Czech Organizations

Jaroslav Nenadál, David Vykydal, David Waloszek

Abstract

Purpose: The paper brings a set of original information related to analysis and description of the current state in the area of excellence models implementation in Czech organisations. It defines these terms, analyses results of special research in Czech organisations and proposes a comprehensive and generic framework how to achieve the organisational excellence. The principal goal of this paper is to present the main possibilities, benefits, limitations and risks related to the practical use of excellence models in Czech organisations.

Methodology/Approach: Brainstorming conferences, field research and relevant data analysis, seminars with quality professionals and other managers, comparative literature analysis and interviews were used to reach the principal goal.

Findings: The organisational excellence concept is now widely discussed and implemented throughout the world. Unlike, the real situation in most Czech organizations is rather else. Level of knowledge and overall people awareness related to this concept and various excellence models is very low. This finding supports the assumption that is necessary to change company culture towards never-ending excellence effort in Czech organisations by way of systematic knowledge (including best practices) sharing among all levels of organizations staff.

Research Limitation/implication: Special research activities focused on analysis and description of current state in area of excellence models implementation, which was performed on a sample of 321 Czech organisations (with more than 20% response rate). Such level of response rate was seriously influenced by the fact that practical use of various excellence models in Czech organisations is rather limited in present days. However, we can suppose the obtained results should be valid or interesting also for another organization, not only in the Czech Republic.

Originality/Value of paper: The paper brings an original set of information from special market research as well as the development of a creative and generic framework of the organisational excellence tailored to Czech organisations.

References

Al-Dhaafri, H., Al-Swidi, A.K. and Al-Ansi, A.A., 2016. Organizational Excellence as the Driver for Organizational Performance: A Study on Dubai Police. International Journal of Business and Management, [e-journal] 11(2), pp.47-52. http://dx.doi.org/10.5539/ijbm.v11n2p47.

ASQ, 2015. What is Organizational Excellence?. [online] Available at: < http://asq.org/learn-about-quality/organizational-excellence/ > [Accessed 24 November 2017].

ASQ, 2017. Malcolm Baldrige National Quality Award. [online] Available at: < http://asq.org/learn-about-quality/malcolm-baldrige-award/overview/overview.html > [Accessed 5 May 2017].

Bailey, D.M., 2014. Journey to Excellence. Quality Progress. 2014(August), pp.42-45.

Bolboli, S.A. and Reiche, M., 2013. A model for sustainable business excellence implementation and the roadmap. The TQM Journal, [e-journal] 25(4), pp.331-346. https://doi.org/10.1108/17542731311314845.

Dahlgard, J.J. and Dahlgard, S., 2013. Business excellence models: limitations, reflections and further development. Total Quality Management and Business Excellence, [e-journal] 24(5-6), pp.519-538. https://doi.org/10.1080/14783363.2012.756745.

Duffy, G., 2016. Achieve higher levels of excellence through the capability maturity model. Quality Progress, June, pp.38-44.

EFQM, 2012. EFQM Excellence Model 2013. Brussels: EFQM Representative Office.

Eraclitus, 2005. Organizational Excellence Strategies and Improved Financial Performance. [pdf] Treviso: CQE University of Leicester. Available at: < www.eraclitus.net/download/3-BQF2005.pdf > [Accessed 15 June 2017].

Fonseca, L.M.C., 2015. Relationship Between ISO 9001 Certification Maturity and EFQM Business Excellence Model Results. Quality Innovation Prosperity, [e-journal] 19(1), pp.85-102. http://dx.doi.org/10.12776/qip.v19i1.556.

Goetsch, D. and Davis, S., 2015. Quality Management for Organizational Excellence: Introduction to Total Quality. Harlow: Pearson Higher Ed.

Gouthier, M., Giese, A. and Bartl, Ch., 2012. Service Excellence models: a critical discussion and comparison. Managing Service Quality: An International Journal, [e-journal] 22(5), pp.447-464. http://dx.doi.org/10.1108/09604521211281378.

GWU, 2017. The Comparison of the Deming Prize and Baldrige Award. [online] Available at: < www2.gwu.edu >. [Accessed 22 May 2017].

Hoskote, P., 2015. Organizational Excellence framework – How to fail. [pdf] OES. Available at: < http://organizationalexcellencespecialists.ca/wp-content/uploads/2015/10/Organizational-Excellence-Models-How-to-Fail-PH-10.06.2015.pdf > [Accessed 9 May 2018].

ICMA, 2016. In Search of orgnizational Excellence?. [online] Available at: < https://icma.org/articles/pm-magazine/pm-article-search-organizational-excellence? > [Accessed 23 October 2017].

ISO 9004, 2018. Quality management – Quality of an organization – Guidance to achieve sustained success. Geneve: ISO.

JUSE, 2017. On revision of Deming Evaluation Criteria. [pdf] JUSE. Available at: < https://www.juse.or.jp/upload/files/On_revision_of_Deming_ Evaluation_Criteria_From_FY_2018_Second%20Announcement.pdf > [Accessed 11 April 2017].

Kanji, K.G., 2015. Measuring Business Excellence. New York: Routledge.

Kiitam, A. and Tammaru, T., 2012. Impact of application of excellence models on organizational performance. In: Tallinn University of Technology, 8th International DAAAM Baltic Conference, “Industrial Engineering”. Tallinn, Estonia, 19-21 April 2012. Tallinn: Tallinn University of Technology.

Ladzani, W., 2016. Benchmarking the South African Excellence Model against worldclass best practice business Excellence Models. Environmental Economics, [e-journal] 7(4), pp.8-19. http://dx.doi.org/ 10.21511/ee.07(4).2016.01.

Mann, R.S., 2011. Impact of Business Excellence/Quality Awards on Enterprises. Tokyo: Asian Productivity Oganization.

Markulik, S. and Nagyová, A., 2012. The proposal of QMS implementation in healthcare office. Journal of US-China Medical Science, 9(3), pp.68-71.

Musa, P., Tulay, G., 2008. Investigating the Impact of Organizational Excellence and Leadership on Achieving Business Performance: An Exploratory Study of Turkish Firms. SAM Advanced Management Journal, 73(1), pp. 29-45.

Nenadál, J., 2016. Systémy management kvality. Co, pro? a jak měřit? Praha: Management Press.

Oakland, J.S., 2014. Total Quality Management and Operational Excellence. Text with Cases. 4th Ed. London: Routledge.

Shirvani, A. and Iranban, S., 2013. Organizational Excellence Performance and Human Force Productivity Promotion: A Case Study in South Zagros Oil and Gas Production Company, Iran. European Online Journal of Natural and Social Sciences, 2(3), pp.3010-3015.

Vykydal, D., Halfarová, P. and Nenadál, J., 2013. Customer Loyalty Measurement at Czech Organizations. Quality Innovation Prosperity, [e-journal] 17(1), pp.28-38. http://dx.doi.org/10.12776/qip.v17i1.66.

Webster, M., 2016 Organisational Excellence. So what is organizational excellence, [blog] 25 August. Available at: < https://realorganisationalexcellence.com/2011/08/25/so-what-is-organisational-excellence/ > [Accessed 12 December 2017].

Zgodavova, K. and Colesca, S.E., 2007. Quality Management Principles – An Approach in Healthcare Institutions. Management & Marketing, 5(1), pp.31-38.

Zgodavova, K., Hudec, O. and Palfy, P., 2017. Culture of quality: insight into foreign organisations in Slovakia. Total Quality Management & Business Excellence, [e-journal] 28(9-10), pp.1054-1075. http://dx.doi.org/10.1080/14783363.2017.1309120.

Authors

Jaroslav Nenadál
David Vykydal
david.vykydal@vsb.cz (Primary Contact)
David Waloszek
Author Biographies

Jaroslav Nenadál, VSB-Technical University of Ostrava

Department of Quality Management

David Vykydal, VSB-Technical University of Ostrava

Department of Quality Management

David Waloszek, VSB-Technical University of Ostrava

Department of Quality Management
Nenadál, J., Vykydal, D., & Waloszek, D. (2018). Organizational Excellence: Approaches, Models and Their Use at Czech Organizations. Quality Innovation Prosperity, 22(2), 47–64. https://doi.org/10.12776/qip.v22i2.1129
Copyright and license info is not available

Article Details

Enhancing Automotive Part Quality in SMEs through DMAIC Implementation: A Case Study in Indonesian Automotive Manufacturing

Fredy Sumasto, Deanisa Amara Arliananda, Febriza Imansuri, Siti Aisyah, B. Handoko Purwojatmiko
Abstract View : 685
Download :348

Enhancing Automotive Part Quality in SMEs through DMAIC Implementation: A Case Study in Indonesian Automotive Manufacturing

Fredy Sumasto, Deanisa Amara Arliananda, Febriza Imansuri, Siti Aisyah, B. Handoko Purwojatmiko
Abstract View : 685
Download :348

Inquiry into the Effectiveness of Eight Discipline-Based Problem-Solving

Matthew Barsalou, Marta Grabowska, Robert Perkin
Abstract View : 819
Download :476