Alive and kicking–but will Quality Management be around tomorrow? A Swedish academia perspective

Bjarne Bergquist

Abstract


The purpose of this article is to describe how Quality Management (QM) is perceived today by scholars at three Swedish universities, and into what QM is expected to develop into in twenty years. Data were collected through structured workshops using affinity diagrams with scholars teaching and performing research in the QM field. The results show that QM currently is perceived as consisting of a set of core of principles, methods and tools. The future outlook includes three possible development directions for QM are seen: [1] searching for a “discipline X” where QM can contribute while keeping its toolbox, [2] focus on a core based on the traditional quality technology toolbox with methods and tools, and [3] a risk that QM, as it is today, may seize to exist and be diffused into other disciplines.

Keywords


Quality Management; Business Excellence; Change Management; Total Quality; Management; Future

Full Text:

PDF

References


Abrahamson, E., 1996. Management Fashion. The Academy of Management Review, 21(1), pp.254–285.

Barley, S. R. and Kunda, G., 1992. Design and devotion: Surges of rational and normative ideologies of control in managerial discourse. Administrative Science Quarterly, 37(3), pp.363–399.

Brassard, M., Finn, L., Ginn, D., Ritter, D., 2002. The Six Sigma Memory Jogger, GOAL/QPC.

Bergquist, B., Fredriksson, M. and Svensson, M., 2005. TQM Terrific Quality Marvel or Tragic Quality Malpractice. The TQM Magazine, 17(4), pp.309-321.

Boaden, R. J., 1997. What is Total Quality Management... And does it matter?, Total Quality Management, 8(4), pp.153-171.

Dahlgaard, J. J., Kristensen, K. and Kanji, G. K., 1998. Fundamentals of Total Quality Management. London, Chapman & Hall.

Dale, B. G., 1999. Managing quality. Oxford, Blackwell Publishers.

Dean, J. W. and Bowen, D. E., 1994. Management theory and total quality. Improving research and practice through theory development. Academy of Management Review, 19(3), pp.392-418.

Foley, K., 2004. Five essays on quality management. Presented in honor of Homer Sarasohn, Standards Australia International Ltd., Sidney.

Furusten, S., 1999. Popular management books — How they are made and what they mean for organisations, London, Routledge.

Giroux, H. and Landry, S., 1998. Schools of thought in and against total quality, Journal of Managerial Issues, 10(2), pp.183–203.

Hamschmidt J, and Dyllick T., 2001. ISO 14001 – Profitable? Yes! But is it eco-effective?, Greener Management International, 34(summer), pp.43-53.

Hellsten, U. and Klefsjö, B., 2000. TQM as a management system consisting of values, techniques and tools, TQM Magazine, 12(4), pp.238-244.

ISO 2010. Guidance on Social Responsibility (ISO 26000:2010, IDT).

Kautto P., 2006. New instruments – old practices? The implications of environmental management systems and extended producer responsibility for design for the environment. Business Strategy and the Environment, 15(6), pp.377-388.

Kroslid, D., 1999. In search of quality management. Rethinking and reinterpreting. Doctoral thesis. Division of Quality Technology and Management, Linköping University.

Könnölä, T. and Unruh, G. C., 2007. Really changing the course: the limitations of environmental management systems for innovation, Business Strategy and the Environment, 16(8), pp.525-537.

Lillrank, P., 1995. The transfer of management innovations from Japan, Organization studies, 16(6), pp.971–989.

Oakland, J. S., 1993. Total Quality Management. The route to improving performance, 2nd ed. Oxford, Butterworth-Heinemann.

Pettersen, J., 2009. Defining lean production: some conceptual and practical issues, The TQM Journal, 21(2), pp.127 – 142.

Poksinska, B., Pettersen, J., Elg, M., Eklund, J. and Witell, L., 2010. Quality improvement activities in Swedish industry: drivers, approaches, and outcomes, International Journal of Quality and Service Sciences, 2(2), pp.206–216.

Pyzdek, T., 1999. A road map for quality beyond control, Quality Progress, 32(12), pp.33-38.

Ranängen, H., and Zobel, T., 2012. Corporate social responsibility in industries utilizing natural resources: a review with focus on implementation, Working paper. Luleå University of Technology, Envorinmental Management.

Rogers, E.M., 1995. Diffusion of innovations, New York, Free press.

Røvik, K.A., 2000. Moderna organisationer: trender inom organisationstänkandet vid millennieskiftet. Malmö, Liber. (In Swedish).

Røvik, K.A., 2007. Trender og translasjoner: Ideer som former det 21. århundrets organisasjon. Oslo, Universitetsforlaget (In Norwegian).

Sahlin, K. and Wedlin, K., 2008. Circulating Ideas: Imitation, Translation and Editing. In: Greenwood, R., Oliver, C., Sahlin-Andersson, K. and Suddaby, R., eds. 2008,

The SAGE Handbook of Organizational Institutionalism, London; California; New Delhi; Singapore: SAGE Publications, pp.18-242.

Schylander, E. and Martinuzzi, A., 2007. ISO 14001 – Experiences, effects and future challenges: a national study in Austria, Business Strategy and the Environment, 16(2), pp.133-147.

Shiba, S., Graham, A. and Walden, D., 1993. A new American TQM. Four practical revolutions in management. Portland, Oregon, Center for Quality Management. Productivity Press.

Sila, I. and Ebrahimpour, M., 2002. An investigation of the total quality management survey based research published between 1989 and 2002, International Journal of Quality and Reliability Management, 19(7), pp.902-970.

Young, J. and Wilkinson, A., 2001. Rethinking total quality management, Total Quality Management, 12(2), pp.247-258

van der Wiele, A., Williams, A.R.T. and Dale, B.G., 2000. Total Quality Management. Is it a

fad, fashion or fit?, Quality Management Journal, 7(2), pp.65-79.

Zobel, T., 2008. Characterization of the environmental policy implementation in an EMS context: a multiple case study in Sweden. Journal of Cleaner Production, 16(1), pp.37-50.

Zobel, T., 2010. Exploring the influence of organisational characteristics on benefits of environmental management systems. Proceedings of 13th QMOD Conference on Quality and Service Sciences ICQSS, Cottbus, Germany, August 30 – September 1.




DOI: http://dx.doi.org/10.12776/qip.v16i2.53

Refbacks

  • There are currently no refbacks.


Copyright (c) 2012 Bjarne Bergquist

ISSN 1335-1745 (print)
ISSN 1338-984X (online)
CCBY crossref cope
Covered, abstracted, indexed in:
 
Clarivate Analytics Emerging Sources Citation Index; Scopus; Google Scholar; IDEAS; EconPapers; RePEc; Cabells' Directories; Google Scholar