Embracing the ROFO Principle before Implementing Lean Production: A Chief Operating Officer’s Experiences and Reflections

Goh Ah Bee, Nopasit Chakpitak

Abstract


Purpose: The purpose of this paper is to highlight to CEOs (chief executive officers) that implementing the continuous improvement (CI) program requires a gradual overhaul of the entire organization. Nurturing the right working mindset is more important than hastily implementing the CI program to reap the benefits. A right working mindset can be achieved through the ROFO principle. This paper illustrates how Schaffner Thailand (ST) uses the ROFO principle to: i) coach the workers to develop the right working mindset and ii) implement Lean Production (LP) in the entire organization. Methodology/Approach: This case study was carried out solely in ST company. It explains how the company coaches its employees to embrace ROFO principle in a systematic manner. A random sample of about 180 employees was taken to determine if there was a significant change in working mindset before and after the coaching of the ROFO principle. Findings: There was a significant and positive mindset change after the coaching of the ROFO principle. Workers realize that the more they embrace the ROFO principle the better is the learning and the cooperative environment. LP was successfully implemented throughout the whole organization. LP continues to thrive in ST. Originality/Value of paper: The first author originated the ROFO principle. It is both a management concept and tool. It is easily understood and is not a complex model. A great benefit of it is that it can be applied immediately to generate workforce commitment.

Keywords


Lean Production; learning; mindset; ownership; ROFO

Full Text:

PDF

References


Argyris, C., 1999. On Organizational Learning. 2nd edition. Oxford: Blackwell.

Bhasin, S., Burcher, P., 2006. Lean viewed as a Philosophy. Journal of Manufacturing Technology Management, 17(1), pp.56-72.

Dahlgaard, J.J. and Dahlgaard-Park, S.M., 2006. Lean production, six sigma quality, TQM and company culture. The TQM Magazine, 18(3), pp.263-281.

Dahlgaard, J.J., Pettersen, J. and Dahlgaard-Park, S.M., 2011. Quality and lean health care: a system for assessing and improving the health of healthcare organisations. Total Quality Management & Business Excellence, 22(6), pp.673-689.

Dahlgaard-Park, S.M., Chen, C-K., Yang, J-Y. and Dahlgaard, J.J., 2013. Diagnosing and prognosticating the quality movement- a review on the 25 years quality literature (1987-2011). Total quality Management & Business Excellence, 24(1-2), pp.1-18.

Elberse, A., and Ferguson, A., 2013. Ferguson’s formula. Harvard Business Review, October, pp.116-125.

Goh, A.B., 2001. Disbanding the Quality department in Leica Instruments Singapore- Published in: Singapore Quality Institute Yearbook 2001. First presented at the Quality seminar organized by Singapore Quality Institute in Pan Pacific hotel Singapore, Oct. 2000.

Goh, A.B., 2015. ROFO principle generates ownership, commitment and team learning- mindset change before implementing total quality management. Total Quality management & Business Excellence, 26(8), pp.854-874.

Green, T.J., 2012. TQM and organizational culture: How do they link?. Total Quality Management & Business Excellence, 23(2), pp.141-157.

Hendricks, K.B., and Singhal, V.R., 1997. Does implementing an effective TQM program actually improve operating performance? Empirical evidence from firms that have won Quality Awards. Management Science, 43(9), pp.1258-1274.

Ingelsson, P., Erikson, M., and Lilja, J., 2012. Can selecting the right values help TQM implementation? A case study about organizational homogeneity at the Walt Disney Company. Total Quality Management & Business Excellence, 23(1), pp.1-12.

Katz, A., 1993. Eight TQM pitfalls. Journal of Quality and Participation, 6(4), pp.24-27.

Lagrosen, S., 2003. Exploring the impact of culture on quality management. International Journal of Quality & Reliability Management, 20(4), pp.473-487.

Liker, J.K., 2004. The Toyota Way. New York, NY: McGraw–Hill.

Näslund, D., 2013. Lean and six- sigma- critical success factors revisited International. Journal of Quality and Service Sciences. 5(1), pp.86-100.

Neeley,T., and Leonardi, P., 2011. Defend Your Research: Effective Managers Say the Same Thing Twice (or More). Harvard Business Review, May 2011, pp.38-40.

New, S.J., 2007. Celebrating the enigma: the continuing puzzle of the Toyota Production System. International Journal of Production Research, 45(16), pp.3545-3554.

Nwabueze, U., 2001. How the mighty have fallen: the naked truth about TQM. Management Auditing Journal, 16(9), pp.504-513.

Ohno, T., 1998. Beyond the Toyota Production System. New York: Large-Scale Production. Productivity Press.

Senge, P.M., 1994. The Fifth Discipline. New York: Currency Doubleday.

Spear, S. and Bowen, H.K., 1999. Decoding the DNA of the Toyota Production System. Harvard Business Review, September- October, pp.96-106.

Spear, S.J., 2004. Learning to Lead at Toyota. Harvard Business Review, May, pp.78-86.

Staats, B.R., and Upton, D.M., 2011. Lean Knowledge Work. Harvard Business Review, October, pp.100-110.

Sugimori, Y., Kusunoki, K., Cho, F. and Uchikawa, S., 1977. Toyota production system and Kanban system materialization of just-in-time and respect-for-human system. International Journal of Production Research, 15(6), pp.553-564.

Womack, J.P., Jones, D.T. and Roos, D.T., 1990. The Machine that Changed the World. New York: Maxwell MacMillian International.

Womack, J.P. and Jones, D.T., 1996. Beyond Toyota: How to Root Out waste and Pursue Perfection. Harvard Business review, September/October, pp.140-146.

Womack, J.P. and Jones, D.T., 1996, 2003. Lean Thinking, New York: Free Press.




DOI: http://dx.doi.org/10.12776/qip.v19i2.621

Refbacks

  • There are currently no refbacks.


Copyright (c) 2015 Goh Ah Bee, Nopasit Chakpitak

ISSN 1335-1745 (print)
ISSN 1338-984X (online)
CCBY crossref cope
Covered, abstracted, indexed in:
 
Clarivate Analytics Emerging Sources Citation Index; Scopus; Google Scholar; IDEAS; EconPapers; RePEc; Cabells' Directories; Google Scholar