References

Broughton, A. (2011): "Quality of work in the crisis" http://www.eurofound.europa.eu/ewco/2011/02/EU1102021I.htm
Conti, T., Kondo, Y., Watson, G. H. (2003): "Quality into the 21st Century: Perspectives on Quality and Competitiveness for Sustained Performance" (e-Book), International Academy for Quality, USA
Enrich, D., Schaefer Munoz, S. (2011): "Few Banks Fail EU Exams", The Wall Street Journal, Business, Saturday, July 16, 2011, http://online.wsj.com/article/SB10001424052702304521304576447932086173802.html
Mosley, D. C. Sr., Pietri, P. H., Mosley, D. Jr. (2011): "Supervisory Management", The art of inspiring, empowering, and developing people, South Western Cengage Learning, Mason, USA
ISO 9004:2009 "Managing for the sustained success of an organization – A quality management approach" Watson, G. H. (2011): Scenarios of the Future as Viewed in 2011, Prognostications, International Academy for Quality