 Quality Innovation ProsperityKvalita Inovácia Prosperita ISSN 1335-1745 |
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2009
MODELLING AND EVALUATION OF OPERATIONAL
COMPETITIVENESS OF MANUFACTURING ENTERPRISES Keywords: manufacturing strategy, transformational leadership, overall competitiveness, decision-making, analytical models Abstract: This paper is aiming to connect previous research in global competitiveness analysis. Research is based on doing numerous case studies and creating analytical models to evaluate the overall competitiveness, which is a novel concept by integrating the evaluation of manufacturing strategy and transformational leadership including technology level together. The empirical studies are focused to case companies in China especially Chinese State-Owned Manufacturing Enterprise (CSOME). The main emphasises of this research are manufacturing strategy and transformational leadership for CSOME. We have brought the influence of “China effect” to study how it will impact the operational competitiveness of CSOME on top of their manufacturing strategy and transformational leadership. Authors: Yang Liu, Department of Production, University of Vaasa, PL 700, 65101 Vaasa, Finland, yang.liu@uwasa.fi, Prof. Josu Takala, Department of Production, University of Vaasa, PL 700, 65101 Vaasa, Finland, jot@uwasa.fi
TRIAD: BUSINESSES – UNIVERSITIES – MUNICIPALITY (REGIONS) WITHIN KNOWLEDGE
ECONOMY Keywords: knowledge economy, information-communication technologies, tertiary education, entrepreneurial university, triad: businesses-universities-municipality Abstract: The ability to obtain and use knowledge does not only depend on the access and using of information and communication technologies, but also on working and efficient education system in the state (region) and new approaches to innovations and both economic and institutional frameworks, that support using knowledge by competitive production and services. This paper focuses on the main development trends in the area of tertiary education, link and dialogue within the triad of “businesses, universities and public institutions of state and region” and we formulate suggestions for higher efficiency of cooperation among the three abovementioned subjects. Author: Kuzmišin Peter, doc. Ing. DrSc., Department of Economic Theories, The Faculty of Economics, Technical University of Košice, Slovakia, Tel. +421 55 602 3304, peter.kuzmisin@tuke.sk
BUT WHO LEARNS WHAT ? Keywords: Knowledge accumulation, expertise, learning, software development, agent simulation, case study Abstract: In big companies, managerial activities and organizational boundaries will over time hide most unevenly developed skill and knowledge distribution patterns; studying the organizations with the means of modern applied physics is thus quite difficult. People are forced to communicate along the organizational lines, and their personal preferences that could affect the communication networks are often dampened to nearly obsolete. In small companies, however, as well as other less structured non-business organizations, many network patterns exist, based on the preferred cooperation and communication behaviour of human beings, and are observable in various real-life situations. Given their free choice of either to solve the problem themselves or go to one of the colleagues to ask for help, and a preference based on the transactive memory of the organization (a word-of-mouth "reputation" information about who has the skill needed to solve the problem, or who solved the previous one with some similarity) will over time lead to most difficult problems always being solved by one or two key individuals. This paper tests this idea with an agent model to confirm the accumulation of critical knowledge to few individuals. Furthermore, the paper presents a network relation study in a 45-person software solution company. It seems the knowledge is on its way to become distributed according to power law – centralized more and more to a couple of individuals – also in the reality of this case company, even if there are not enough interactions in the five-year history of the company to prove this in a statistically significant way. Authors: Tauno Kekäle – University of Vaasa, Dept. of Production, P.O. Box 700, FIN-65101, Vaasa, Finland; tke@uwasa.fi Sara Cervai – University of Trieste, Faculta di Sciencia Politica, Piazzale Europa 1, 34127 Trieste, Italy; cervai@units.it; Ana Gomez Bernabeu – University of Alicante, Campus de Sant Vicent Del Raspeig, Ap. 99, Alacant 03080, Spain; ana.gomezber@ua.es
IMPLEMENTATION OF SECURITY CONTROLS ACCORDING TO ISO/IEC 27002 IN A SMALL
ORGANISATION Keywords: information security, information security management system, ISO 27001, ISO 27002 Abstract: Information security should be today a key issue in any organization. With the implementation of information security management system (ISMS) the organization can identify and reduce risks in this area. This the area of information security management covers a numbers of ISO / IEC 27000 standards, which are based on best practice solutions. However, smaller organizations are often discourages with the implementation of these systems, because of fear of high cost and complexity. Especially due to the fact that the standards does not strictly require implementation of all security controls it is possible to implement these systems in small-size organizations. In this article, we want to point on this fact through describing practical experience with ISMS implementation in small-size organization. Authors: Ing. Matus Horvath – PhD. student at Department of Integrated Management, Faculty of Metallurgy, Technical University of Košice, Slovakia, matus.horvath@tuke.sk; Ing. Martin Jakub – PhD. student on Department of integrated management, Faculty of Metallurgy, Technical University of Košice, Slovakia, martin.jakub@tuke.sk
THE CREATION OF QUALITY MANAGEMENT SYSTEM IN THE CONTEXT OF REGIONAL
COMPETITIVENESS OF REGIONAL UNIVERSITY ENVIRONMENT OF THE SLOVAK REPUBLIC Keywords: innovation, competitiveness, quality, region, tertiary education, university environment Abstract: Universities are rare and the persisting elements of the European culture foundations. The most brilliant minds and the most noble hearts, which shared their wisdom with the people of the world, have always been attracted by universities. University today - applying new curriculum and developing new courses, which correspond with the needs of the labour market – is in the centre of dramatic changes of the quality of life in Europe. The quality of university environment is a significant determinant of the qualitatively or knowledge-based competitiveness. Presented results of the contribution represent the identification and evaluation of the mechanism of the creation of quality management system in university environment and application of the approaches of quality evaluation of university environment using Index of quality of regional university environment in the conditions of the self-governed regions of the Slovak Republic. Author: PhDr. Daniela Palaščáková, PhD. – Department of Economic Theories, Faculty of Economy, Technical University of Košice, Němcovej 32, 040 01 Košice, Slovakia, daniela.palascakova@tuke.sk
EFFECT OF STRESS AND PSYCHOLOGICAL OVERLOAD AT WORK ON PERFORMANCE OF
EMPLOYEES Keywords: stress, mental overload, monotony, working conditions, employees. Abstract: The workload represents a factor which acts burdensome on human organism and, depending on its level affects well-being, or leads to disease or injury. As a result, there is a distortion in optimal working relationship in the system man – machine – environment, which may be reflected in the reduction of productivity and efficiency throughout the system. The contribution deals with the issue of the effects of stress and psychological overload at work, which affects significantly the performance of employees. The article describes the basic legislation regarding the workload in conditions of the Slovak Republic, it describes the types of loads, different causes, manifestations and consequences of load. According to theoretical knowledge about stress and loads, the questionnaire method was applied for assessment of mental workload in terms of working conditions level in the unnamed service organization. Authors: Ing. Marek Šolc, PhD. is the Lecturer at the Department
of Integrated Management, Faculty od Metallurgy, Technical University of
Košice, Letná 9, 042 00 Košice, Slovakia, marek.solc@tuke.sk;
UTILIZATION OF STATISTICAL METHODS WITHIN THE EUROPEAN PERFORMANCE
SATISFACTION INDEX (EPSI) RATING METHODOLOGY Keywords: customer satisfaction, customer satisfaction measurement, EPSI model, latent variable, manifest variable. Abstract: The paper deals with the customer satisfaction quantification and factors influencing customer satisfaction. It describes the EPSI Rating methodology, the EPSI causal model and statistical methods, which can be used for estimation of components and magnitude of the connections between components in the EPSI model. This methodology allows to quantify customer satisfaction and to estimate the impact magnitude of factors influencing it. The results of customer satisfaction measurement realized in the service organization according to EPSI Rating methodology are presented in the paper. Authors: Ing. Andrea Sütőová, PhD. is the Lecturer at the Department of Integrated Management, Faculty od Metallurgy, Technical University of Košice, Letná 9, 042 00 Košice, Slovakia, andrea.sutoova@tuke.sk; Ing. Marek Šolc, PhD. is the Lecturer at the Department of Integrated Management, Faculty od Metallurgy, Technical University of Košice, Letná 9, 042 00 Košice, Slovakia, marek.solc@tuke.sk
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