OSMAN, Bashir Mohamed; MUSE , Abdillahi Mohamoud Sheikh. Enhancing Helpdesk Efficiency through Management Information System – A Resource Allocation Study in Technology Firms. Quality Innovation Prosperity, [S. l.], v. 28, n. 3, p. 63–81, 2024. DOI: 10.12776/qip.v28i3.2034. Disponível em: https://qip-journal.eu/index.php/QIP/article/view/2034. Acesso em: 8 jan. 2025.