GULC, A. Determinants of Courier Service Quality in e-Commerce from Customers’ Perspective. Quality Innovation Prosperity, [S. l.], v. 24, n. 2, p. 137–152, 2020. DOI: 10.12776/qip.v24i2.1438. Disponível em: https://qip-journal.eu/index.php/QIP/article/view/1438. Acesso em: 3 may. 2024.