KULENOVIĆ, M.; FOLTA, M.; VESELINOVIĆ, L. The Analysis of Total Quality Management Critical Success Factors. Quality Innovation Prosperity, [S. l.], v. 25, n. 1, p. 88–102, 2021. DOI: 10.12776/qip.v25i1.1514. Disponível em: https://qip-journal.eu/index.php/QIP/article/view/1514. Acesso em: 25 sep. 2021.