KURNIA, H.; SUHENDRA, S.; MANURUNG, H.; JULIANTORO, K. B. Implementation of Lean Service Approaches to Improve Customer Satisfaction and Sustainability of Health Equipment Procurement Process at Hospitals. Quality Innovation Prosperity, [S. l.], v. 27, n. 3, p. 1–17, 2023. DOI: 10.12776/qip.v27i3.1875. Disponível em: https://qip-journal.eu/index.php/QIP/article/view/1875. Acesso em: 8 may. 2024.