KIAUTA, M. Idea of Quality Versus Idea of Excellence. Quality Innovation Prosperity, [S. l.], v. 16, n. 2, p. 103–114, 2012. DOI: 10.12776/qip.v16i2.74. Disponível em: https://qip-journal.eu/index.php/QIP/article/view/74. Acesso em: 26 apr. 2024.