Osman, Bashir Mohamed, and Abdillahi Mohamoud Sheikh Muse. “Enhancing Helpdesk Efficiency through Management Information System – A Resource Allocation Study in Technology Firms”. Quality Innovation Prosperity 28, no. 3 (November 30, 2024): 63–81. Accessed January 8, 2025. https://qip-journal.eu/index.php/QIP/article/view/2034.