Bravi, Laura, Federica Murmura, and Gilberto Santos. “The ISO 9001:2015 Quality Management System Standard: Companies’ Drivers, Benefits and Barriers to Its Implementation”. Quality Innovation Prosperity 23, no. 2 (July 31, 2019): 64–82. Accessed September 25, 2021. https://qip-journal.eu/index.php/QIP/article/view/1277.