An Empirical Study of Root-Cause Analysis in Automotive Supplier Organisation

Anna Nagyová, Hana Pačaiová, Anna Gobanová, Renáta Turisová

Abstract


Purpose: The paper aims to introduce the practical application of using Root-cause analysis (RCA) by chosen methods of continual improvement in solving non-conformity occurrence in an organisation operating in the automotive field.

Methodology/Approach: The chosen tools of (RCA), which includes an extended version of 5W2H and 5Whys were applied. Both tools were systematically applied step by step in case of claim solving, which occurred in automotive production.

Findings: Non-conformity, which occurred in this case, was analysed through RCA and helped not only to identify the problem but also solve it and find adequate preventive measures to avoid occurrence non-conformity in the future.

Research Limitation/implication: Practical application of chosen tools shows how problems and non-conformities should be solved using systematic steps of a different tool. In some cases, if it is needed, other methods and tools can be added, as well as metrology verifications.

Originality/Value of paper: The innovative element of these tools application is the introduction of the extended version of the 5W2H method from the customer’s perspective as well as from the organisation perspective. It is also clear that to solve customer’s claim, it is necessary to use a combination of more tools to make sure that that kind problem is not going to occur in the future.

Keywords


method; non-conformity; continual improvement

Full Text:

PDF

References


Anderson, B. and Fagerhaug, T., 2000. Root Cause Analysis: Simplified Tools and Techniques. Milwaukee: ASQ Quality Press.

Arcaro, J.S., 1997. TQM Facilitator’s Guide. Boca Raton,FL: St. Lucie Press.

Brassard, M. and Ritter, D., 1994. The Memory Jogger II: A Pocket Guide of Tools for Continuous Improvement and Effective Planning. Salem, NH: GOAL/QPC.

Brassard, M., 1996. The Memory Jogger Plus+: Featuring The Seven Management and Planning Tools. Salem, NH: Goal/QPC.Cox.

Brown, J.I., 1994. Root-Cause Analysis in Commercial Aircraft Final Assembly. Master’s Abstracts International, 33(6), p.1901.

Cox, J.F.III and Spencer,M.S., 1997. The constraints management handbook. Boca Raton, Fla.: St. Lucie Press.

Dettmer, H.W., 1997. Goldratt’s Theory of Constraints. Milwaukee: ASQC Press.

Dew, J.R., 1991. In Search of the Root Cause. Quality Progress, 24(3), pp.97-107.

DOE Guideline, 1992. Root Cause Analysis Guidance Document. US Department of Energy: Washington.

Duggett, M., 2004. A statistical Comparison of Three Root Cause Tools. Journal of Industrial Technology, 20(2), pp.1-9.

Doggett, M., 2006. Root Cause Analysis: A Framework for Tool Selection. Quality Management Journal, [e-journal] 12(4), pp.34-45. https://doi.org/10.1080/10686967.2005.11919269.

Fonseca. L., Lima, V. and Silva, M.M., 2015. Utilization of quality tools: Does Sector and Size matter? International Journal for Quality Research, 9(4), pp.605-620.

Gano, L.D., 2011. Reality Charting: Seven Steps to Effective Problem-Solving and Strategies for Personal Success. s.l.: Apollonian Publications.

Lepore, D. andCohen, O., 1999. Deming and Goldratt: The Theory of Constraints and the System of Profound Knowledge: The Decalogue. Great Barrington, MA: North River Press.

Moran, J.W., Talbot, R.P. and Benson, R.M., 1990. A Guide to Graphical Problem-Solving Processes. Milwaukee: ASQC Quality Press.

Robson, M., 1993. Problem Solving In Groups. 2nd ed. Brookfield, VT: Gower.

Scheinkopf, L.J., 1999. Thinking For A Change: Putting The TOC Thinking Processes to Use. Boca Raton, FL: St. Lucie Press.

Smith, D., 2000. The Measurement Nightmare: How the Theory of Constraints Can Resolve Conflicting Strategies, Policies, and Measures. Boca Raton, FL: St. Lucie Press.

Sproull, B., 2001. Process Problem Solving: A Guide for Maintenance and Operations Teams. Portland: Productivity Press.Taichi, O., 2006. Ask ‘why’ five times about every matter. [online]. Available at: < https://www.toyota-global.com/company/toyota_traditions/quality/mar_apr_2006.html > [Accessed 15 March 2018].

Wilson, P.F., Dell, L.D. and Anderson, G.F., 1993. Root Cause Analysis: A Tool for Total Quality Management. Milwaukee: ASQC Quality Press.

Zgodavová, K., Hudec, O. and Palfy, P., 2017. Culture of quality: insight into foreign organisations in Slovakia. Total Quality Management and Business Excellence, [e-journal] 28(8-9), pp.1054-1075. https://doi.org/10.1080/14783363.2017.1309120.




DOI: http://dx.doi.org/10.12776/qip.v23i2.1243

Refbacks

  • There are currently no refbacks.


Copyright (c) 2019 Anna Nagyová, Hana Pačaiová, Anna Gobanová, Renáta Turisová

ISSN 1335-1745 (print)
ISSN 1338-984X (online)
CCBY crossref cope
Covered, abstracted, indexed in:
 
Clarivate Analytics Emerging Sources Citation Index; Scopus; Google Scholar; IDEAS; EconPapers; RePEc; Cabells' Directories; Google Scholar