Development of an Index for Evaluating National Quality Competitiveness based on WEF and IMD Compiled Indices

Insu Cho, Kiwon Lee, Heejun Park, Myungho Park, Joseph Kichul Kim


This study was conducted to develop a national quality competitiveness index (NQCI), necessary to establish national policy standards for quality improvements. For the NQCI, the World Economic Forum (WEF) and the International Institute for Management Development (IMD), internationally recognized indices for national competitiveness, were used. Based on the WEF and IMD, a NQCI composed of four perspectives (capabilities) and 34 indicators was devised. Through the results of implementing the NQCI in 20 selected countries, it shows the comparison and identification of the current standings of countries in national quality competitiveness. From these findings, it is likely that countries’ quality competitiveness weaknesses can be identified and improved through policy suggestions.


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Insu Cho
Kiwon Lee
Heejun Park (Primary Contact)
Myungho Park
Joseph Kichul Kim
Author Biographies

Insu Cho, Yonsei University

Department of Information and Industrial Engineering

Kiwon Lee, Yonsei University

Department of Information and Industrial Engineering

Heejun Park, Yonsei University

Department of Information and Industrial Engineering

Myungho Park, Yonsei University

Graduate School of Engineering

Joseph Kichul Kim, Oklahoma State University

Department of Management
Cho, I., Lee, K., Park, H., Park, M., & Kim, J. K. (2014). Development of an Index for Evaluating National Quality Competitiveness based on WEF and IMD Compiled Indices. Quality Innovation Prosperity, 18(1), 73–92.
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