Articles

• Implementation of Lean Service Approaches to Improve Customer Satisfaction and Sustainability of Health Equipment Procurement Process at Hospitals

  Hibarkah Kurnia ⁽¹⁾, Suhendra Suhendra ⁽²⁾, Hasiholan Manurung ⁽³⁾, Krisna Budi Juliantoro ⁽⁴⁾

  (1) Universitas Pelita Bangsa, Indonesia,

  (2) Universitas Pelita Bangsa, Indonesia,

  (3) Universitas Mercu Buana, Indonesia,

  (4) Universitas Pelita Bangsa, Indonesia

  1-17

  Abstract Views : 1412

  Download :686

  10.12776/qip.v27i3.1875

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• Optimisation of Multiple Response Processes Using Different Modeling Techniques

  Fabrício Maciel Gomes ⁽¹⁾, Célia Sayuri Imamura ⁽²⁾, Nilo Antonio de Souza Sampaio ⁽³⁾, Félix Monteiro Pereira ⁽⁴⁾, Herlandi de Souza Andrade ⁽⁵⁾, Messias Borges Silva ⁽⁶⁾

  (1) Universidade de São Paulo, Brazil,

  (2) Universidade de São Paulo, Brazil,

  (3) , Brazil,

  (4) , Brazil,

  (5) , Brazil,

  (6) , Brazil

  18-36

  Abstract Views : 890

  Download :428

  10.12776/qip.v27i3.1899

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• Unlocking the Dynamics of Innovation Clusters Sectoral Impacts and Organisational Capabilities

  Stefan Kovács ⁽¹⁾

  (1) Budapest University of Technology and Economics, Hungary

  37-56

  Abstract Views : 774

  Download :403

  10.12776/qip.v27i3.1916

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• Enhancing Automotive Part Quality in SMEs through DMAIC Implementation: A Case Study in Indonesian Automotive Manufacturing

  Fredy Sumasto ⁽¹⁾, Deanisa Amara Arliananda ⁽²⁾, Febriza Imansuri ⁽³⁾, Siti Aisyah ⁽⁴⁾, B. Handoko Purwojatmiko ⁽⁵⁾

  (1) Politeknik STMI Jakarta, Indonesia,

  (2) Politeknik STMI Jakarta, Indonesia,

  (3) Politeknik STMI Jakarta, Indonesia,

  (4) Politeknik STMI Jakarta, Indonesia,

  (5) Politeknik STMI Jakarta, Indonesia

  57-74

  Abstract Views : 1252

  Download :670

  10.12776/qip.v27i3.1889

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• Digitalisation of a National Metrology System

  Michal Slezák ⁽¹⁾, Martin Halaj ⁽²⁾

  (1) Slovak, Slovakia,

  (2) Slovak, Slovakia

  75-88

  Abstract Views : 793

  Download :382

  10.12776/qip.v27i3.1922

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• Technology Innovation to Apply the Freecycle Concept: Background, Evolution and Technological Solutions

  Gilberto Santos ⁽¹⁾, Bruno Figueiredo ⁽²⁾, Sandro Carvalho ⁽³⁾, João Carlos Silva ⁽⁴⁾

  (1) Instituto Politécnico Cavado Ave, Portugal,

  (2) Polytechnic Institute of Cávado and Ave , Portugal,

  (3) Polytechnic Institute of Cávado and Ave , Portugal,

  (4) Polytechnic Institute of Cávado and Ave , Portugal

  89-108

  Abstract Views : 715

  Download :408

  10.12776/qip.v27i3.1928

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• Data Mining for Quality Prediction in Software-as-A-Service Concept: A Case Study in Offset Printing Company

  Fahmi Arif ⁽¹⁾, Fadillah Ramadhan ⁽²⁾, Wildan Sayf ⁽³⁾

  (1) Institut Teknologi Nasional Bandung, Indonesia,

  (2) Department of Industrial Engineering, Institut Teknologi Nasional Bandung, Indonesia, Indonesia,

  (3) Department of Industrial Engineering, Institut Teknologi Nasional Bandung, Indonesia, Indonesia

  109-125

  Abstract Views : 704

  Download :431

  10.12776/qip.v27i3.1933

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• How to Estimate the Sigma Level of the Process

  Milan Terek ⁽¹⁾

  (1) School of Management, Slovakia

  126-140

  Abstract Views : 765

  Download :460

  10.12776/qip.v27i3.1947

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• Well-being as a Prerequisite for Sustainability on a Macroeconomic Scale? Case of V4 Countries

  Jan Pokorný ⁽¹⁾, Alena Palacká ⁽²⁾

  (1) University of West Bohemia, Czechia,

  (2) , Czechia

  141-153

  Abstract Views : 653

  Download :362

  10.12776/qip.v27i3.1945

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