Articles

• Implementation of Lean Service Approaches to Improve Customer Satisfaction and Sustainability of Health Equipment Procurement Process at Hospitals

  Hibarkah Kurnia ⁽¹⁾ , Suhendra Suhendra ⁽¹⁾ , Hasiholan Manurung ⁽²⁾ , Krisna Budi Juliantoro ⁽¹⁾

  (1) Universitas Pelita Bangsa, Indonesia,

  (2) Universitas Mercu Buana, Indonesia

  1-17

  Abstract Views : 5536

  Download :1392

  10.12776/qip.v27i3.1875

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• Optimisation of Multiple Response Processes Using Different Modeling Techniques

  Fabrício Maciel Gomes ⁽¹⁾ , Célia Sayuri Imamura ⁽¹⁾ , Nilo Antonio de Souza Sampaio , Félix Monteiro Pereira , Herlandi de Souza Andrade , Messias Borges Silva

  (1) Universidade de São Paulo, Brazil

  18-36

  Abstract Views : 2528

  Download :739

  10.12776/qip.v27i3.1899

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• Unlocking the Dynamics of Innovation Clusters Sectoral Impacts and Organisational Capabilities

  Stefan Kovács ⁽¹⁾

  (1) Budapest University of Technology and Economics, Hungary

  37-56

  Abstract Views : 3427

  Download :687

  10.12776/qip.v27i3.1916

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• Enhancing Automotive Part Quality in SMEs through DMAIC Implementation: A Case Study in Indonesian Automotive Manufacturing

  Fredy Sumasto ⁽¹⁾ , Deanisa Amara Arliananda ⁽¹⁾ , Febriza Imansuri ⁽¹⁾ , Siti Aisyah ⁽¹⁾ , B. Handoko Purwojatmiko ⁽¹⁾

  (1) Politeknik STMI Jakarta, Indonesia

  57-74

  Abstract Views : 6050

  Download :1513

  10.12776/qip.v27i3.1889

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• Digitalisation of a National Metrology System

  Michal Slezák ⁽¹⁾ , Martin Halaj ⁽¹⁾

  (1) Slovak, Slovakia

  75-88

  Abstract Views : 3093

  Download :737

  10.12776/qip.v27i3.1922

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• Technology Innovation to Apply the Freecycle Concept: Background, Evolution and Technological Solutions

  Gilberto Santos ⁽¹⁾ , Bruno Figueiredo ⁽²⁾ , Sandro Carvalho ⁽²⁾ , João Carlos Silva ⁽²⁾

  (1) Instituto Politécnico Cavado Ave, Portugal,

  (2) Polytechnic Institute of Cávado and Ave, Portugal

  89-108

  Abstract Views : 1645

  Download :668

  10.12776/qip.v27i3.1928

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• Data Mining for Quality Prediction in Software-as-A-Service Concept: A Case Study in Offset Printing Company

  Fahmi Arif ⁽¹⁾ , Fadillah Ramadhan ⁽²⁾ , Wildan Sayf ⁽²⁾

  (1) Institut Teknologi Nasional Bandung, Indonesia,

  (2) Department of Industrial Engineering, Institut Teknologi Nasional Bandung, Indonesia, Indonesia

  109-125

  Abstract Views : 2892

  Download :731

  10.12776/qip.v27i3.1933

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• How to Estimate the Sigma Level of the Process

  Milan Terek ⁽¹⁾

  (1) School of Management, Slovakia

  126-140

  Abstract Views : 2902

  Download :1864

  10.12776/qip.v27i3.1947

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• Well-being as a Prerequisite for Sustainability on a Macroeconomic Scale? Case of V4 Countries

  Jan Pokorný ⁽¹⁾ , Alena Palacká

  (1) University of West Bohemia, Czechia

  141-153

  Abstract Views : 1860

  Download :594

  10.12776/qip.v27i3.1945

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