Empirical Research of the ISO 9001:2015 Transition Process in Portugal: Motivations, Benefits, and Success Factors
Abstract
Purpose: With the transition period for ISO 9001 certified organisations to migrate to the 2015 edition ending 15th September 2018, this investigation aims to evaluate the status of ISO 9001:2015 transition process and provide useful knowledge on the corresponding motivations, benefits, and success factors.
Methodology/Approach: An empirical study of more than 300 Portuguese organisations ISO 9001 certified, or in certification process, encompassing a wide range of activities sectors, was carried out.
Findings: As of May 2017, 19% of the respondents already have ISO 9001:2015 certification and all the remaining one’s plan to complete the process in time. The principal reported benefits are risk-based thinking, mapping of the organisational context, and stakeholder identification. Simultaneously those were the issues that required more attention and effort to be mastered and implemented. Additionally, there is evidence that ISO 9001:2015 enhances both internal and external organisational issues and generates benefits for all the researched dimensions. Based on the respondents’ responses, organisations who claimed that external motivations were the primary drivers to ISO 9001:2015 implementation systematically rate higher all the benefits when compared with the rating ascribed by those organisations who claimed internal motivations. Moreover, it is possible to conclude that the perceived benefits from ISO 9001:2015 implementation and certification seem to be strongly influenced by two primary dimensions: the (smaller) organisation size and the (lesser) international presence.
Research Limitation/implication: Due to ISO 9001:2015 novelty, the results of this investigation should be subject to future confirmation and replicated in other countries to allow a generalisation of the conclusions. Since the survey is based on the perceptions of the organisation’s Managers, there is a potential response bias risk that should be acknowledged.
Originality/Value of paper: With more than 1.2 million ISO 9001 certified organisation worldwide, this a highly relevant issue both for organisations, practitioners and academics. Due to ISO 9001:2015 novelty, this investigation aims to fill this research gap.
References
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Chang, D. and Lo, L., 2005. Measuring the relative efficiency of a firm’s ability to achieve organizational benefits after ISO certification. Total Quality Management and Business Excellence, [e-journal] 16(1), pp.57-69. http://dx.doi.org/10.1080/1478336042000309866.
Chen, C-K., Anchecta, K., Lee, Y-D. and Dahlgaard, J.J., 2016. A stepwise ISO-based TQM implementation approach using ISO 9001:2015. Management and Production Engineering Review, [e-journal] 7(4), pp. 65-75. http://dx.doi.org/10.1515/mper-2016-0037.
Chiarini, A., 2011. Integrating lean thinking into ISO 9001: a first guideline. International Journal of Lean Six Sigma, [e-journal] 2(2), pp.96-117. http://dx.doi.org/10.1108/204014611111.
Corbett, C., Montes, M. and Kirsch, D., 2005. The financial impact of ISO 9000 certification in the United States: An empirical analysis. Management Science, [e-journal] 51(7), pp.1046-1059. http://dx.doi.org/10.1287/mnsc.1040.0358.
Dey, P., 2010. How to complement ISO 9001:2000 with Six Sigma. iSixSigma LLC, [online]. Available at: < http://isixsigma.com/library/content/c020211a.asp > [Accessed 02 January 2017].
Dick, G., Heras, I. and Casadesús, M., 2008. Shedding light on causation between ISO9001 and improve business performance. International Journal of Operations and Production Management, [e-journal] 28(7), pp.687-708. http://dx.doi.org/10.1108/01443570810.
Domingues J.P.T., Fonseca L., Sampaio P. and Arezes, P.M., 2016. Integrated versus non-integrated perspectives of auditors concerning the new ISO 9001 revision. In: IEEE, International Conference on Industrial Engineering and Engineering Management (IEEM). Bali, Indonesia, 4-7 December 2016. IEEE. http://dx.doi.org/10.1109/IEEM.2016.7798000.
Ellis, P.D., Davies, H. and Wong, A.H.-K., 2011. Export intensity and marketing in transition economies: Evidence from China. Industrial Marketing Management, [e-journal] 40(4), pp.593-602. http://dx.doi.org/ 10.1016/j.indmarman.2010.10.003.
Fonseca, L.M., 2015a. From Quality gurus and TQM to ISO 9001:2015: a review of several quality paths. International Journal for Quality Research, 9(1), pp.167-180.
Fonseca, L.M., 2015b. Relationship between ISO 9001 certification maturity and EFQM business excellence model results. Quality Innovation Prosperity, [e-journal] 19(1), pp.85-102. http://dx.doi.org/10.12776/QIP.V19I1.556.
Fonseca, L.M. and Domingues, J.P.T., 2017. ISO 9001:2015- Quality, Management, and Value. International Journal for Quality Research, [e-journal] 11(1), pp.149-158. http://dx.doi.org/10.18421/IJQR11.01-09.
Fonseca, L.M. and Lima, V.M., 2015. Impact of supplier management strategies on the organizational performance of ISO 9001 certified organizations. Quality Innovation Prosperity, [e-journal] 19(2), pp.32-54. http://dx.doi.org/10.12776/QIP.V19I2.592.
Fonseca, L.M., Domingues, J.P. and Sá, J., 2017. Leading Quality in the 21st Century: Profiles of Quality and Organizational Excellence Managers. Quality - Access to Success, 18(161), pp-34-38.
Fonseca, L.M., Domingues, J.P., Machado, P.B. and Calderón, M., 2017. Management System Certification Benefits: Where Do We Stand?. Journal of Industrial Engineering and Management, [e-journal] 10(3), pp. 476-494. http://dx.doi.org/10.3926/jiem.2350.
Fotopoulos, C. and Psomas, E., 2010. ISO 9001:2000 implementation in the Greek food sector. The TQM Journal, [e-journal] 22(2), pp.129-142. http://dx.doi.org/10.1108/175427310110.
Gustafsson, R., Klefsjo, B., Berggren, E. and Granfors, U., 2001. Experiences from implementing ISO 9000 in small enterprises: A study of Swedish organizations. The TQM Magazine, [e-journal] 13(4), pp.232-246. http://dx.doi.org/10.1016/j.indmarman.2010.10.003.
Heras, I. and Arana, G., 2006. A Delphi study on motivation for ISO 9000 and EFQM. International Journal of Quality and Reliability Management, [e-journal] 23(7), pp.807-827. http://dx.doi.org/10.1108/02656710610.
Heras, I., Dick, G. and Casadesus, M., 2002. ISO 9000 registration’s impact on sales and profitability. International Journal of Quality and Reliability Management, [e-journal] 19(6), pp.774-791. http://dx.doi.org/10.1108/02656710210.
IAF, 2017. IAF_Resolution_201713/522. [online] Canada: International Accreditation Forum. Available at: < https://www.iaf.nu/articles/IAF_Resolution_201713/522 > [Acessed 01 February 2018].
Ismyrlis, V. and Moschidis, O., 2015. The use of quality management systems, tools, and techniques in ISO 9001: 2008 certified companies with multidimensional statistics: The Greek case. Total Quality Management and Business Excellence, [e-journal] 26(5-6), pp.497-514. http://dx.doi.org/10.1080/14783363.2013.856543.
ISO, 2008. ISO 9001 quality management systems- requirements. Geneva: International Organization for Standardization.
ISO, 2015. ISO 9001 quality management systems- requirements. Geneva: International Organization for Standardization.
ISO, 2017. ISO Survey 2016. [online] Geneva: International Organization for Standardization. Available at: < http//www.iso.org > [Acessed 01 February 2018].
Karapetrovic, S., Fa, M. and Heras, I., 2010. What happened to the ISO 9000 lustre? An eight-year study. Total Quality Management and Business Excellence, [e-journal] 21(3), pp.245-267. http://dx.doi.org/10.1080/14783360903553149.
Lee, P., To, W. and Yu, B., 2009. The implementation and performance outcomes of ISO 9000 in service organizations: An empirical taxonomy. International Journal of Quality and Reliability Management, [e-journal] 26(7), pp.646-662. http://dx.doi.org/10.1108/02656710910.
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Authors
Fonseca, L. M., & Domingues, J. P. (2018). Empirical Research of the ISO 9001:2015 Transition Process in Portugal: Motivations, Benefits, and Success Factors. Quality Innovation Prosperity, 22(2), 16–46. https://doi.org/10.12776/qip.v22i2.1099
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