Adequacy, Suitability, Effectiveness and Efficiency of Quality Management Systems: How to perceive and assess them?

Jaroslav Nenadál


Purpose: The paper brings set of original information related to the ISO 9001:2015 standard´s requirements focused on assessment and review of quality management systems adequacy, suitability and effectiveness.

Methodology/Approach: Brainstorming, field research, seminars, comparative literature analysis, interviews and design review were used.

Findings: According to the ISO 9001:2015 the quality management systems adequacy, suitability and effectiveness must be assessed and reviewed, in spite of the terms adequacy and suitability are not defined at the ISO 9000:2015 standard
at all. Also literature review has discovered serious absentation in this area of interest. Additionally: the most of organizations managers (including quality professionals) do not understand these features of the modern quality management systems.

Research Limitation/implication: Special research activities focused on perception and practical using the quality management systems adequacy, suitability and effectiveness assessment and review was performed on sample of 172 Czech organizations (with 30 % response rate). A hypotheses described by Fig. 1 below cannot be confirmed as relevant data are unobtainable from Czech
organizations at present.

Originality/Value of paper: The paper brings original set of information, regarding to definitions of terms as well as development of the quality management systems adequacy, suitability and effectiveness assessment and review at different types of organizations.


quality management systems; adequacy; suitability; effectiveness; efficiency

Full Text:



Bhagwat, E. and Sharma, M.K., 2007. Performance measurement of supply chain management. A balanced scorecard approach. Computers and Industrial Engineering, 53(1), pp.43-62.

Boardman, A., Greenberg , D., Vining, A. and Weimer, D., 2011. Cost-benefit Analysis: Concept and Practice. Fouth Edition. Boston: Prentice Hall.

Fried, H.O., Lovell, C. and Schmidt, S.S., 1993. The Measurement of Productive Efficiency: Techniques and Applications. Oxford: Oxford University Press.

Gale, B., 1994. Managing Customer Value. New York: The Free Press.

Hiltner, J., Fiveland, S., Agama, R. and Willi, M., 2002. System Efficiency Issues for Natural Gas Fueled HCCI Engine in Heavy-Duty Stationary Applications.

SAE Technical Paper, [online] Available at: [Accessed 16 January 2016].

Hoyle, D., 2009. ISO 9000 Quality Systems Handbook. Sixth Edition. Amsterdam: Butterworth-Heinemann.

ISO, 2015a. ISO 9001 Quality management systems - Requirements. Geneve: ISO.

ISO, 2015b. ISO 9000 Quality management systems – Fundamentals and vocabulary. Geneve: ISO.

Kaplan, R.S. and Norton, D.P., 1996. The Balanced Scorecard: Translation Strategy into Action. Boston: Harward Business School Press.

Kaplan, R.S. and Norton, D.P., 2006. Alignement: Using the Balanced Scorecard to Create Corporate Synergies. Boston: Harward Business School Publishing Corporation.

Kaplan, R.S. and Norton, D.P., 2008. The Execution Premium. Linking Strategy to Operations for Competitive Advantage. Boston: Harward Business School Publishing Corporation.

MAS Solutions, 2015. ISO 9001 – Your Management Review, [online] Available at: [Accessed 1 December 2015].

Namešanská, J., Nagyová, A., Markulík, Š. and Pačaiová, H., 2014. Proposal of KPI methodology and structure for industrial companies. APME 2014, pp.362-370.

Neely, A., Mills, J., Platts, K., Richards, H., Gregory, M., Bourne, M. and Kennerley, M., 2000. Performance measurement system design: developing and testing a process-based approach. International Journal of Operations & Production Management, 20(10), pp.1119-1145.

Nenadál, J., 2016: Systémy managementu kvality. Co, proč a jak měřit? [Quality Management Systems: What, Why and How to Measure?]. Praha: Management Press.

Oakland, J.S., 2014. Total Quality Management and Operational Excellence. Text with Cases. Fourth Edition. London: Routledge.

Random House Webster´s Unbrigded dictionary, 2002. 2 Revised Edition. New York: Random House Reference.

Striteska, M. and Spickova, M., 2012. Review and Comparison of Performance Measurement Systems. Journal of Organizational Management Studies. [e-journal] Vol. 2012, 13 pages.

Whittington & Associates, 2015. Suitability, Adequacy and Effectiveness [online] Available at: /suitabilityadequacy-and-effectiveness/ [Accessed 17 November 2015].

Závadský, J. and Hiadlovský,V., 2014. The consistency of performance management system based on attributes of the performance indicator: An empirical study. Quality Innovation Prosperity, 28(1), pp.93-103.



  • There are currently no refbacks.

Copyright (c) 2016 Jaroslav Nenadál

ISSN 1335-1745 (print)
ISSN 1338-984X (online)
CCBY crossref cope
Covered, abstracted, indexed in:
Clarivate Analytics Emerging Sources Citation Index; Scopus; Google Scholar; IDEAS; EconPapers; RePEc; Cabells' Directories; Google Scholar