Quality Management in the New Product Development: a PPAP Approach

Johanna Hermans, Yang Liu


The purpose of this paper is to test Production Part Approval Process (PPAP) as a tool to build quality into the new product and processes and ensure that it meets the customer expectations. Research method is qualitative method using so called case-study to study the suitability of PPAP as a tool for quality management by building quality right into the new product and process. The case studies have been made with three different kinds of companies. PPAP is suitable tool for quality management in NPD processes when taking into account many requirements about personnel, processes, documentation etc. The paper has some limitations such as limited sample size. The results are encouraging managers to use PPAP as a tool for managing their company’s product development processes, quality work and supply chain partnerships. The manner in which the stakeholders could use to facilitate a sense of partnerships or co-workers aiming the same goals rather than have a traditional customer-seller relationship was valued in this study.


AIAG Automotive Industry Action Group, 2006. Production Part Approval Process. Chrysler Corporation, Ford Motor Company, General Motor Corporation, Southfield.

Crosby, Philip B., 1988. Kvalitet är gratis: Hur man säkerställer kvalitet. Utbildningshuset Studentlitteratur. 277 p., ISBN 91-44-99301-3.

Hannukainen, Timo, 1993. Laatuyritykset – Laatujohtaminen maailman valioyrityksissä. Tammerpaino Oy. 316 p., ISBN 951-817-570-5.

Hirsijärvi, Sirkka, Remes, Pirkko and Sajavaara, Paula, 2010. Tutki ja kirjoita.Tammi. 464 p., ISBN 978-951-314-8362.

Krajewski, Lee, Larry Ritzman & Manoj Malthora 2010. Operations Management. Processes and Value Chain. Prentice Hall, New Jersey. 672 p., ISBN 978-0-13-245891-7.

Kuan, Meng-Jong, Tzeng, Gwo-Hshiung & Hsiang Chia-Chun, 2010. Exploring the Innovative Quality System Structure Model for NPD Process by combining DANP with MCDM Model. International Journal of Innovative Computing,
Information and Control.

Lecklin, Olli ,2002. Laatu yrityksen menestystekijänä. Gummerus Kirjapaino Oy, Jyväskylä. 464 p., ISBN 952-14-0519-8.

Salomäki, Rauno, 1999. Hyödynnä SPC – Suorituskykyiset prosessit. Metalliteollisuuden Kustannus Oy. 398 p. ISBN 951-817-707-4.

Ulrich, Karl., Eppinger, Steven, 2000. Product design and development. 2. Ed. Boston: Irwin McGraw-Hill. ISBN 0–07–229647–X.

Van Weele, Arjan J., 2005. Purchasing & Supply Chain Management: Analysis, Strategy, Planning and Practice. Thomson Learning 2005. 364 p., ISBN 1-84480-024-7.

Viitaniemi, Juhani., Aromaa, Susanna., Leino, Simo-Pekka., Kiviranta, Sauli., Helin, Kaj., 2010. Integration of User-Centered Design and Product Development Process within a Virtual Environment. Practical case KVALIVE.
Finland: VTT. Available from Internet: http://www.vtt.fi/publications/index.jsp, ISSN 1459–7683.


Johanna Hermans
Yang Liu
yli@uva.fi (Primary Contact)
Hermans, J., & Liu, Y. (2013). Quality Management in the New Product Development: a PPAP Approach. Quality Innovation Prosperity, 17(2), 37–51. https://doi.org/10.12776/qip.v17i2.150
Copyright and license info is not available

Article Details