Enhancing Quality in Peru's Craft Sector: The Impact of Environmental Sustainability Practices
Abstract
Purpose: The study compares the quality performance of craft SMEs in Peru based on their adoption of environmental sustainability practices, using Total Quality Management (TQM) dimensions.
Methodology/Approach: A comparative analysis was conducted using 262 responses from craft SMEs, evaluating six TQM dimensions.
Findings: SMEs oriented towards environmental sustainability practices outperformed others in all quality dimensions, except for Process Control and Improvement.
Research Limitation/Implication: The study is limited to craft SMEs in Peru.
Originality/Value of paper: This study highlights the positive link between environmental sustainability and quality performance in the craft sector. It not only advances the current knowledge but also provides policy recommendations to promote quality and sustainability in SMEs.
Full text article
References
Alemayehu, A. and Bekele, D., 2023. Assessment of sustainable development status of micro and small enterprises in Debre Berhan town, central Ethiopia, Journal of International Development, 35(7), pp. 1769–1781. doi: 10.1002/jid.3755.
Ali, J. and Yusuf, N., 2021. International quality certification and business performance of Indian firms: Evidence from enterprise survey data, Global Business Review, 22(6), pp. 1459–1470. doi: 10.1177/0972150919825514.
Al-Rawi, N., Mohammad, M., Ahmad, M. and Yahya, M., 2022. Total quality management (TQM) practices, ISO9001 implementation, and organizational performance: A literature review and a proposed framework in an Iraqi manufacturing context, AIP Conference Proceedings, 2472(1). doi: 10.1063/5.0093170.
Anil, A. and Satish, K., 2019. Enhancing customer satisfaction through total quality management practices? An empirical examination, Total Quality Management & Business Excellence, 30(13–14), pp. 1528–1548. doi: 10.1080/14783363.2017.1378572.
Arora, P. and De, P., 2020. Environmental sustainability practices and exports: The interplay of strategy and institutions in Latin America, Journal of World Business, 55(4). doi: 10.1016/j.jwb.2020.101094.
American Society for Quality (n.d.) Quality glossary. Available at: http://asq.org/glossary/q.Html [Accessed: 11 June 2024].
Benzaquen, J. and Narro, J., 2023. Total quality management in Peruvian goods companies during the COVID-19 pandemic, Benchmarking: An International Journal, 30(5), pp. 1536–1561. doi: 10.1108/BIJ-09-2021-0529.
Brundtland, G., 1987. Our common future—call for action, Environmental Conservation, 14(4), pp. 291–294. doi: 10.1017/S0376892900016805.
De Sousa Jabbour, A., Ndubisi, N. and Seles, B., 2020. Sustainable development in Asian manufacturing SMEs: Progress and directions, International Journal of Production Economics, 225. doi: 10.1016/j.ijpe.2019.107567.
Del Pilar Rodríguez-García, M., Galindo-Manrique, A., Cortez-Alejandro, K. and Méndez-Sáenz, A., 2022. Eco-efficiency and financial performance in Latin American countries: An environmental intensity approach, Research in International Business and Finance, 59. doi: 10.1016/j.ribaf.2021.101547.
El Manzani, Y., El Idrissi, M., Chouchane, R., Sony, M. and Antony, J., 2024. A meta-analysis of the relationship between quality management and innovation in small and medium-sized enterprises, Production Planning & Control. doi: 10.1080/09537287.2024.2321284.
Edgar, S., 2024. Artisan social enterprises in Zambia: Women leveraging purpose to scale impact, Social Enterprise Journal, 20(2), pp. 140–158. doi: 10.1108/SEJ-10-2022-0095.
Farani, A., Sepahvand, F., Gholamrezai, S., Azadi, H. and Nazemi, N., 2022. Impacts of COVID-19 pandemic on micro and small enterprises: Evidence from rural areas of Iran, Frontiers in Public Health, 10. doi: 10.3389/fpubh.2022.844825.
Fok, L., Zee, S. and Morgan, Y., 2022. Green practices and sustainability performance: The exploratory links of organizational culture and quality improvement practices, Journal of Manufacturing Technology Management, 33(5), pp. 913–933. doi: 10.1108/JMTM-11-2021-0439.
García-Rosell, J. and Mäkinen, J., 2013. An integrative framework for sustainability evaluation in tourism: Applying the framework to tourism product development in Finnish Lapland, Journal of Sustainable Tourism, 21(3), pp. 396–416. doi: 10.1080/09669582.2012.708038.
Georgiev, S. and Ohtaki, S., 2020. Critical success factors for TQM implementation among manufacturing SMEs: Evidence from Japan, Benchmarking: An International Journal, 27(2), pp. 473–498. doi: 10.1108/BIJ-01-2019-0037.
Gorvett, R., 2012. Negative externality: A framework for contemplating systemic risk, Risks and Rewards, 60, pp. 32–35.
Gupta, H., 2017. Integration of quality and innovation practices for global sustainability: An empirical study of Indian SMEs, Global Business Review, 18(1), pp. 210–225. doi: 10.1177/0972150916666969.
Gupta, S., Khanna, P. and Soni, U., 2023. Analyzing the interaction of critical success factor for TQM implementation- A grey-DEMATEL approach, Operations Management Research, 16(3), pp. 1619–1640. doi: 10.1007/s12063-023-00367.
Hasanah, U., Sukoco, B., Supriharyanti, E. and Wu, W., 2023. Fifty years of artisan entrepreneurship: A systematic literature review, Journal of Innovation and Entrepreneurship, 12(1). doi: 10.1186/s13731-023-00308-w.
Hessels, J., Bouman, N. and Vijfvinkel, S., 2011. Environmental sustainability and financial performance of SMEs. Available at: https://bit.ly/4f9eZlS [Accessed: 11 January 2024].
Hudnurkar, M., Ambekar, S., Bhattacharya, S. and Sheorey, P., 2023. Relationship of total quality management with corporate sustainability in the MSME sector: Does innovation capability play a mediating role?, TQM Journal, 35(7), pp. 1860–1886. doi: 10.1108/TQM-03-2022-0095.
Jayeola, O., 2015. The impact of environmental sustainability practice on the financial performance of SMEs: A study of some selected SMEs in Sussex, International Journal of Business Management and Economic Research, 6(4), pp. 214–230.
Jum’a, L., Alkalha, Z., Al Mandil, K. and Alaraj, M., 2023. Exploring the influence of lean manufacturing and total quality management practices on environmental sustainability: The moderating role of quality culture, International Journal of Lean Six Sigma, 14(7), pp. 1626–1654. doi: 10.1108/IJLSS-11-2021-0203.
Jun, M., Cai, S. and Shin, H., 2006. TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty, Journal of Operations Management, 24(6), pp. 791–812. doi: 10.1016/j.jom.2005.09.006.
Kharub, M. and Sharma, R., 2020. An integrated structural model of QMPs, QMS and firm’s performance for competitive positioning in MSMEs, Total Quality Management & Business Excellence, 31(3–4), pp. 312–341. doi: 10.1080/14783363.2018.1427500.
Lepistö, K., Saunila, M. and Ukko, J., 2022. Facilitating SMEs' profitability through total quality management: The roles of risk management, digitalization, stakeholder management and system deployment, TQM Journal, 34(6), pp. 1572–1599. doi: 10.1108/TQM-07-2021-0204.
Madrid‐Guijarro, A. and Duréndez, A., 2024. Sustainable development barriers and pressures in SMEs: The mediating effect of management commitment to environmental practices, Business Strategy and the Environment, 33(2), pp. 949–967. doi: 10.1002/bse.3537.
Ministerio de Comercio Exterior y Turismo del Perú (MINCETUR), 2023. Registro Nacional del Artesano: Artesanos según tipo de solicitud. Available at: https://bit.ly/3LMw9IV [Accessed: 10 March 2024].
Ministerio de Cultura del Perú , 2023. Ruraq Maki: Estrategia de salvaguardia de la artesanía y el arte tradicional. Available at: https://bit.ly/3y3Y7wn [Accessed: 10 December 2023].
Ministerio de la Producción del Perú, 2024. Micro, pequeña y media empresas (MIPYME). Available at: https://bit.ly/3ybqEjv [Accessed: 22 March 2024].
Mohsin, M., Shamsudin, M., Jaffri, N., Idrees, M. and Jamil, K., 2024. Unveiling the contextual effects of total quality management to enhance sustainable performance, The TQM Journal. doi: 10.1108/TQM-05-2023-0124
Moscoso, K., Rojas, C. and Beraún, M., 2019. La economía circular: Modelo de gestión de calidad en el Perú, Puriq, 1(2), pp. 120–132. doi: 10.37073/puriq.1.02.48.
Mousa, M., Avolio, B. and Molina-Moreno, V., 2024. The Incas have no end: Women artisans in Peru and the continuity of their entrepreneurial activity, International Journal of Organizational Analysis. doi: 10.1108/IJOA-09-2023-3974.
Nunnally, J., 1978. Psychometric theory. New York: McGraw-Hill.
Othman, I., Norfarahhanim, S. and Woon Choon, S., 2019. The total quality management (TQM) journey of Malaysian building contractors, Ain Shams Engineering Journal, 11(3), pp. 697–704. doi: 10.1016/j.asej.2019.11.002.
Pret, T. and Cogan, A., 2019. Artisan entrepreneurship: A systematic literature review and research agenda, International Journal of Entrepreneurial Behavior and Research, 25(4), pp. 592–614. doi: 10.1108/IJEBR-03-2018-0178
Seroka‐Stolka, O., 2023. Towards sustainability: An environmental strategy choice, environmental performance, and the moderating role of stakeholder pressure, Business Strategy and the Environment, 32(8), pp. 5992–6007. doi: 10.1002/bse.3469.
Shafi, M., Sarker, M. and Junrong, L., 2019. Social network of small creative firms and its effects on innovation in developing countries, SAGE Open, 9(4). doi: 10.1177/2158244019898248.
Sarashima, S., 2013. ‘Community’ as a landscape of intangible cultural heritage: Basho-fu in Kijoka, a Japanese example of a traditional woven textile and its relationship with the public, International Journal of Tangible Heritage, 8, pp. 135–152. doi: 10.35638/IJIH.2013..8.014.
Silva, G., Gomes, P., Lages, L. and Pereira, Z., 2014. The role of TQM in strategic product innovation: An empirical assessment, International Journal of Operations & Production Management, 34(10), pp. 1307–1337. doi: 10.1108/IJOPM-03-2012-0098.
Sutrisno, A. and Kumar, V., 2021. Supply chain sustainability risk assessment model using integration of the preference selection index (PSI) and the Shannon entropy, International Journal of Quality & Reliability Management, 40(3), pp. 674–708. doi: 10.1108/IJQRM-06-2021-0191.
Talapatra, S., Uddin, M., Antony, J., Gupta, S. and Cudney, E., 2020. An empirical study to investigate the effects of critical factors on TQM implementation in the garment industry in Bangladesh, International Journal of Quality & Reliability Management, 37(9/10), pp. 1209–1232. doi: 10.1108/IJQRM-06-2018-0145.
Tasleem, M., Khan, N. and Nisar, A., 2019. Impact of technology management on corporate sustainability performance: The mediating role of TQM, International Journal of Quality & Reliability Management, 36(9), pp. 1574–1599. doi: 10.1108/IJQRM-01-2018-0017.
Vives, A., 2022. Social and environmental responsibility in small and medium enterprises in Latin America, in Puppim, J. (ed.) Corporate citizenship in Latin America: New challenges for business. London: Routledge, pp. 39–50.
Authors
Copyright (c) 2025 Jorge Benzaquen de Las Casas, Beatrice Avolio Alecchi, Ana María García-López
This work is licensed under a Creative Commons Attribution 4.0 International License.
This is an open access journal which means that all content is freely available without charge to the user or his/her institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without asking prior permission from the publisher or the author. This is in accordance with the BOAI definition of open access. This journal is licensed under a Creative Commons Attribution 4.0 License - http://creativecommons.org/licenses/by/4.0.
Authors who publish with the Quality Innovation Prosperity agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.