Analysis of the results of audits of quality management system-sales service of cars

Jaroslav Jambor

Abstract


The Author analyses his over years experiences and results with audits in brand car ´s service and sale areas. He acted on behalf of TÜV SÜD Automotive GmbH Munich - Germany. He hits of audit ´s consecution in compliance with ISO 9001 and above standard requirement car ´s producers. He withal adverts to effects implementation the Quality management systems at these services.

Keywords


quality management system; improvement; audit; authorized branded service; the results of QMS; benefits of the QMS

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References


Handbook Service Organization (2003), Edition 03, SEAT S.A.: Ref. OSA248070.

JAMBOR, J. (2009), “Audit systému manažérstva kvality servisného a predajného miesta automobilov”, in: Proceedingsof the 18th Internation Congference KVALITA-QUALITY´2009, 19.-20. May 2009, Ostrava: DTO CZ, s.r.o, ISBN 978-80-02-02153-7, pp. H24 – H28.

TÜV SÜD Automotive GmbH Internal materials (2004), TÜV SÜD Automotive GmbH, Munich.




DOI: http://dx.doi.org/10.12776/qip.v14i1-2.29

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Copyright (c) 2011 Jaroslav Jambor

ISSN 1335-1745 (print)
ISSN 1338-984X (online)
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