Analysis of the results of audits of quality management system-sales service of cars
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quality management system, improvement, audit, authorized branded service, the results of QMS, benefits of the QMS
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References
Handbook Service Organization (2003), Edition 03, SEAT S.A.: Ref. OSA248070.
JAMBOR, J. (2009), “Audit systému manažérstva kvality servisného a predajného miesta automobilov”, in: Proceedingsof the 18th Internation Congference KVALITA-QUALITY´2009, 19.-20. May 2009, Ostrava: DTO CZ, s.r.o, ISBN 978-80-02-02153-7, pp. H24 – H28.
TÜV SÜD Automotive GmbH Internal materials (2004), TÜV SÜD Automotive GmbH, Munich.
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