Work Standardisation in Logistics Processes

Martina Džubáková, Michal Kopták


Purpose: The article presents a concept of synergy between MTM (Methods Time Measurement) and TWI (Training within the Industry) methods through a case study conducted on elementary logistics processes. MTM brings optimisation into logistics operations and creates quality and efficiency standards. TWI provides the means of application of these standards at work to drive improvement.

Methodology/Approach: To show a prospective viability/added value of the MTM and TWI combination, we present a case study involving simple logistics processes. We use the MTM as a standardisation method and the TWI as a variability control and process improvement concept.

Findings: The MTM times generally determined as an external regulation, may not reflect the level of skills of workers in a specific company and often create a barrier to internal improvement. The concept of work standardisation based on the MTM method synergised with the TWI creates a dynamic improving system.

Research Limitation/implication: Individual variations in the processes need to be accounted for and the terminology of current optimisation method and improvement concept need to be adapted accordingly in the present analysis. The methods of MTM and TWI employed in our study now slowly penetrate the logistics processes.

Originality/Value of paper: The paper introduces a new approach to the methodology of internal logistics improvement. The MTM work standards increase the stability and productivity in logistics. However, they often hinder the change by allowing for only low degree of flexibility. Combining them with the concept of TWI, we can enhance quality and foster the human potential to change.


MTM; MTM-logistics; TWI - training within the industry; Kaizen

Full Text:



Allen, E., 1919. The Instructor, the Man and the Job. Philadelphia and London: J.B. Lippincott Company.

Beňo, R., Hrdinová, G. and Sakál, P., 2013. MTM – Logistika efektívny nástroj pre analýzu materiálového toku. Transfer inovácií, 25/2013, pp.1-2.

Bures, M. and Pivodova, P., 2015. Comparison of Time Standardization Methods on the Basis of Real Experiment. Procedia Engineering, [e-journal] 100, pp.466 - 474.

Chary, S., 2009. Production and operations management. 4th Ed. New Delhi: Tata McGraw-Hill Education Pvt. Ltd.

Delmar, W. and Franklin, H., 1987. Engineered Work Measurement: The Principles, Techniques, and Data of Methods-time Measurement Background and Foundations of Work Measurement and Methods-time Measurement. New York: Industrial Press.

Dinero, D., 2005. Training within Industry: The Foundation of Lean. Portland, OR: Productivity Press.

Ezey, M., 2013. Human Learning: From Learning Curves to Learning Organizations, International Series in Operations Research & Management Science. New York: Springer Science & Business Media.

Gilbreth, F., 1912. Primer of Scientific Management. New York: Kessinger Publishing.

Gopalakrishnan, N., 2010. Simplified Lean Manufacture: Elements, Rules, Tools and Implementation. New Delhi: PHI Learning Private Limited.

Huntzinger, J., 2002. The Roots of Lean. Training within Industry: The Origin of Kaizen. Association for Manufacturing Excellence, [online] Available at: < > [Accessed 10 October 2016].

Huntzinger, J., 2006. Why Standard Work is not standard: Training within Industry Provides an Answer. Association for Manufacturing Excellence, [online] Available at: < > [Accessed 10 October 2016].

Khanna, R.B, 2017. Production and Operations Management. 2nd Ed. New Delhi: PHI Learning Pvt. Ltd.

Klaus, P., 2009. Logistics research: a 50 years’ march of ideas. Logistics Research, [e-journal] 1(1), pp.53 - 65.

Liker, J.K., 2004. The Toyota Way: 14 Management Principles from the World's Greatest Manufacturer. New York, NY: McGraw-Hill Professional.

Maynard, H., Stegemerten, G. and Schwab, J., 1948. Methods-time measurement. New York, NY: McGraw-Hill.

Mital, A., Desai, A. and Mital, A., 2017. Fundamentals of Work Measurement: What Every Engineer Should Know. New York, NY: Tailor & Francis Group.

Salvendy, G., 2001. Handbook of Industrial Engineering: Technology and Operations Management. New York, NY: John Wiley & Sons.

Szombathyová, E. and Šebo, J., 2006. Využitie metódy MTM pri racionalizácii pracovnej činnosti. Transfer inovácií, 9/2006, pp.200-202.

Taylor, F.W., 1967. The Principles of Scientific Management. New York, NY: Norton Library.

War Manpower Commission, 1945. The Training Within Industry Report, 1940-1945: A Record of the Development of Management Techniques for Improvement of Supervision, Their Use and the Results. Washington, DC: War Manpower Commission, Bureau of Training, Training within Industry Service.

Yin, R.K., 2009. Case study research. Design and methods. 4th Ed. California: Thousand Oaks.



  • There are currently no refbacks.

Copyright (c) 2017 Martina Džubáková, Michal Kopták

ISSN 1335-1745 (print)
ISSN 1338-984X (online)
CCBY crossref cope
Indexed in:

Econ papersIdeas RePecGoogle scholar