Analysis of the results of audits of quality management system-sales service of cars

Authors

  • Jaroslav Jambor Alexander Dubček University of Trenčín, Department of Metrology and Quality Management

DOI:

https://doi.org/10.12776/qip.v14i1-2.29

Keywords:

quality management system, improvement, audit, authorized branded service, the results of QMS, benefits of the QMS

Abstract

The Author analyses his over years experiences and results with audits in brand car ´s service and sale areas. He acted on behalf of TÜV SÜD Automotive GmbH Munich - Germany. He hits of audit ´s consecution in compliance with ISO 9001 and above standard requirement car ´s producers. He withal adverts to effects implementation the Quality management systems at these services.

Author Biography

  • Jaroslav Jambor, Alexander Dubček University of Trenčín, Department of Metrology and Quality Management

    Alexander Dubcek University of Trencin,
    Department of Metrology and Quality Management,
    Specialization: Graduate of the Slovak University of Technology in Bratislava, focusing on economics and management of engineering production. He has rich experience in implementing and auditing quality management system.

References

Handbook Service Organization (2003), Edition 03, SEAT S.A.: Ref. OSA248070.

JAMBOR, J. (2009), “Audit systému manažérstva kvality servisného a predajného miesta automobilov”, in: Proceedingsof the 18th Internation Congference KVALITA-QUALITY´2009, 19.-20. May 2009, Ostrava: DTO CZ, s.r.o, ISBN 978-80-02-02153-7, pp. H24 – H28.

TÜV SÜD Automotive GmbH Internal materials (2004), TÜV SÜD Automotive GmbH, Munich.

Quality Innovation Prosperity

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Published

2011-07-14

Issue

Vol. 14 No. 1-2 (2010)

Section

Articles

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How to Cite

Analysis of the results of audits of quality management system-sales service of cars. (2011). Quality Innovation Prosperity, 14(1-2), 1-8. https://doi.org/10.12776/qip.v14i1-2.29