Analysis of the results of audits of quality management system-sales service of cars
Article Sidebar
Issue
Vol. 14 No. 1-2 (2010)
Submitted
14 July 2011
Published
14 July 2011
Keywords:
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quality management system, improvement, audit, authorized branded service, the results of QMS, benefits of the QMS
Abstract
The Author analyses his over years experiences and results with audits in brand car ´s service and sale areas. He acted on behalf of TÜV SÜD Automotive GmbH Munich - Germany. He hits of audit ´s consecution in compliance with ISO 9001 and above standard requirement car ´s producers. He withal adverts to effects implementation the Quality management systems at these services.
References
Handbook Service Organization (2003), Edition 03, SEAT S.A.: Ref. OSA248070.
JAMBOR, J. (2009), “Audit systému manažérstva kvality servisného a predajného miesta automobilov”, in: Proceedingsof the 18th Internation Congference KVALITA-QUALITY´2009, 19.-20. May 2009, Ostrava: DTO CZ, s.r.o, ISBN 978-80-02-02153-7, pp. H24 – H28.
TÜV SÜD Automotive GmbH Internal materials (2004), TÜV SÜD Automotive GmbH, Munich.
JAMBOR, J. (2009), “Audit systému manažérstva kvality servisného a predajného miesta automobilov”, in: Proceedingsof the 18th Internation Congference KVALITA-QUALITY´2009, 19.-20. May 2009, Ostrava: DTO CZ, s.r.o, ISBN 978-80-02-02153-7, pp. H24 – H28.
TÜV SÜD Automotive GmbH Internal materials (2004), TÜV SÜD Automotive GmbH, Munich.
Authors
Jambor, J. (2011). Analysis of the results of audits of quality management system-sales service of cars. Quality Innovation Prosperity, 14(1-2), 1–8. https://doi.org/10.12776/qip.v14i1-2.29
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