Analysis of the results of audits of quality management system-sales service of cars
Abstract
The Author analyses his over years experiences and results with audits in brand car ´s service and sale areas. He acted on behalf of TÜV SÜD Automotive GmbH Munich - Germany. He hits of audit ´s consecution in compliance with ISO 9001 and above standard requirement car ´s producers. He withal adverts to effects implementation the Quality management systems at these services.
References
Handbook Service Organization (2003), Edition 03, SEAT S.A.: Ref. OSA248070.
JAMBOR, J. (2009), “Audit systému manažérstva kvality servisného a predajného miesta automobilov”, in: Proceedingsof the 18th Internation Congference KVALITA-QUALITY´2009, 19.-20. May 2009, Ostrava: DTO CZ, s.r.o, ISBN 978-80-02-02153-7, pp. H24 – H28.
TÜV SÜD Automotive GmbH Internal materials (2004), TÜV SÜD Automotive GmbH, Munich.
JAMBOR, J. (2009), “Audit systému manažérstva kvality servisného a predajného miesta automobilov”, in: Proceedingsof the 18th Internation Congference KVALITA-QUALITY´2009, 19.-20. May 2009, Ostrava: DTO CZ, s.r.o, ISBN 978-80-02-02153-7, pp. H24 – H28.
TÜV SÜD Automotive GmbH Internal materials (2004), TÜV SÜD Automotive GmbH, Munich.
Authors
Jambor, J. (2011). Analysis of the results of audits of quality management system-sales service of cars. Quality Innovation Prosperity, 14(1-2), 1–8. https://doi.org/10.12776/qip.v14i1-2.29
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