The New EFQM Model: What is Really New and Could Be Considered as a Suitable Tool with Respect to Quality 4.0 Concept?
Abstract
Purpose: The paper offers a set of original information based on critical analysis of description two last versions of excellence models presented by the European Organisation for Quality Management (EFQM). The principle goal is to present the main advantages and weaknesses of the latest version of The EFQM Model, especially from a practical point of view with respect to a Quality 4.0 era.
Methodology/Approach: Comparative analysis of two relevant documents (EFQM, 2012; EFQM, 2019a) was used as a key method. Discussions with 18 quality professionals from Czech production organisations served as a complementary approach.
Findings: The basic structure of a new model was completely changed. But the description of certain recommendations by way of guidance points are superficial and confusing. It lays stress on the necessity to transform organisations for the future as well as on comprehensive feedback from key stakeholders.
Research Limitation/implication: The latest version of The EFQM Model was published in November 2019, and general knowledge related to this version is naturally limited. Published studies or publicly available experience completely absent. That is why a more in-depth literature review focused on the latest version of The EFQM Model could not be included in this text.
Originality/Value of paper: The paper brings an original set of information that was not published yet before. The value of this set should be examined not only from theoretical but primarily from a practical viewpoint.Full text article
References
American Society for Quality (ASQ), 2015. What is Organizational Excellence?. [online] Available at: < https://asq.org/quality-resources/organizational-excellence > [Accessed 12 February 2020].
EFQM, 2012. EFQM Excellence Model 2013. Brussels: EFQM Representative Office.
EFQM, 2019a. The EFQM Model. Brussels: EFQM.
EFQM, 2019b. How is the EFQM Model 2020 development doing?. [online] Available at: < https://www.efqm.org/index.php/2019/05/10/how-is-the-efqm-model-2020-development-doing/ > [Accessed 12 February 2020].
Goulévitch, V., 2018. Eight examples of properly working closed-loop quality system. [online] Available at: < https://www.controleng.com/articles/eight-examples-of-a-properly-working-closed-loop-quality-system/ > [Accessed 13 November 2018].
ISO, 2015. ISO 9001 Quality management systems - Requirements. Geneve: ISO.
Jacob, D., 2017a. What is Quality 4.0.. [online] Available at: < www.juran.com/blog/quality-4-0-the-future-of-quality > [Accessed 14 January 2019].
Jacob, D., 2017b. Quality 4.0 Impact and Strategy Handbook. Cambrige: LNS Research.
Kanji, K.G., 2015. Measuring Business Excellence. New York: Routledge.
Kőpper, D., Knizek, C., Ryeson, D. and Noecker, J., 2019. Quality 4.0 Takes More Than Technology. [online] Available at: < www.bcg.com/publications/2019/quality-4.0-takes-more-than-technology.aspx > [Accessed 7 January 2020].
Lim, J.S., 2020. Quality Management in Engineering. A Scientific and Systematic Approach. Boca Raton: CRC Press.
Nenadál, J., Vykydal, D. and Waloszek, D., 2018. Organizational Excellence: Approaches, Models and their use in Czech Organizations. Quality Innovation Prosperity, 22(2), pp.47-64. DOI: 10.12776/QIP.V2212.1129.
Oakland, J.S., 2014. Total Quality Management and Operational Excellence. Text with Cases. Fourth Edition. London: Routledge.
Rigert, M., Writer, S., 2020. Why Quality 4.0 Should Be a Top Priority for Quality Managers. [online] Available at: < www.mastercontrol.com/qxp-lifetime/the-quality-leaders-guide-to-quality-4.0/ > [Accessed 19 January 2020].
Shuh, G., Anderl, R., Gausemaier, J., Hompel, M. and Wahlster, W., 2017. Industrie 4.0 Maturity Index. Managing the Digital Transformation of Companies (acatech STUDY). Munich: Herbert Utz Verlag.
Sundaram, K., 2018. Quality in the Future of Manufacturing. Santa Clara CA: Frost & Sullivan.
Webster, M., 2016. So what is organizational excellence. [online] Available at: < https://realorganisationalexcellence.com/2011/08/25/so-what-is-organisational-excellence/ > [Accessed 12 December 2017].
Zgodavova, K., Hudec, O. and Palfy, P., 2017. Culture of quality: insight into foreign organisations in Slovakia. Total Quality Management & Business Excellence, 28(9-10), pp.1054-1075. DOI: 10.1080/14783363.2017.1309120.
Authors
This is an open access journal which means that all content is freely available without charge to the user or his/her institution. Users are allowed to read, download, copy, distribute, print, search, or link to the full texts of the articles in this journal without asking prior permission from the publisher or the author. This is in accordance with the BOAI definition of open access. This journal is licensed under a Creative Commons Attribution 4.0 License - http://creativecommons.org/licenses/by/4.0.
Authors who publish with the Quality Innovation Prosperity agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work.