Leadership – The Key Element in Improving Quality Management

Iveta Paulová, Miroslava Mĺkva

Abstract


The present contribution is processed partial results of the survey application of leadership as one of the fundamental principles of quality management in organizations in the Slovak Republic. This survey was conducted in the research project VEGA No. 1/0229/08 Perspectives of quality management development in coherence with requirements of Slovak republic market. Results from the survey were the basis for proposals to improve the quality management in Slovak industrial organizations

Keywords


quality management; the basic principles of quality management; leadership; improvement

Full Text:

PDF

References


Cianfrani, Ch. A. & West, J. E. (2009), Cracking the Case of ISO 9001:2008 for Service: A Simple Guide to Implementing Quality Management to Service Organizations (2nd ed.), Milwaukee: American Society for Quality, pp. 5-7. ISBN 978-0-87389-762-4.

ISO 9001:2008, Quality Management Systems – Requirements.

ISO TS 16949 Quality management systems – Particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations

Juran J. M., Blanton Godfrey A. (1998), Juran´s Quality Handbook, Fifth edition, McGraw-Hill Companies, Singapore, ISBN 0-07-116539-8

Kučerová, M., Vaňová, J. (2011), Perspektívy rozvoja manažérstva kvality v priemyselných podnikoch na Slovensku. In: Nové trendy v manažérstve kvality [CD ROM] : 4. ročník medzinárodného vedeckého seminára, 12 - 13 apríl 2011, Trnava. Trnava: AlumniPress, 2011. ISBN 978-80-8096-143-5, p. 148-153

Mostovicz, E. I., Kakabadse, N. K., Kakabadse, A. P. (2009), A dynamic theory of leadership development, Leadership & Organization Development Journal, Vol. 30 Iss: 6, pp. 563 - 576

Paulová, I. (2009), Chosen Methods of System Approach in Quality Management and TQM Efficiency and Effectivity Evaluation. - 1st ed. - Köthen : Hochschule Anhalt, 2009, 96 p., (Scientific monographs), ISBN 978-3-86011-024-9

Paulová, I., a kolektív (2010), Perspektívy rozvoja manažérstva kvality v súvislosti s požiadavkami trhu Slovenskej republiky, AlumniPress, Trnava, 2010, ISBN 987-80-8096-129-9

Paulová, I.; Kučerova, M. & Mĺkva, M. (2009), The Application of Process Approach in Quality Management in Terms of Slovak Republic, Annals of DAAAM for 2009 & Proceedings of the 20th International DAAAM Symposium, 25-28th November 2009, Vienna, Austria, ISSN 1726-9679, ISBN 978-3-901509-70-4, Katalinic, B. (Ed.), pp. 0893-0894, Published by DAAAM International Vienna, Vienna

Zgodavová, K. (2002), Factors of Intensive Product and Service Quality Improvement, Journal of Economics, Volume 50/No. 6/2002, ISSN 0013-3035




DOI: http://dx.doi.org/10.12776/qip.v15i1.39

Refbacks

  • There are currently no refbacks.


Copyright (c) 2011 Iveta Paulová, Miroslava Mĺkva

ISSN 1335-1745 (print)
ISSN 1338-984X (online)		CCBY crossref cope
Covered, abstracted, indexed in:
 
Clarivate Analytics Emerging Sources Citation Index; Scopus; Google Scholar; IDEAS; EconPapers; RePEc; Cabells' Directories; Google Scholar