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Online ISSN : 1338-984X
Print ISSN : 1335-1745
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By Author
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Customer Loyalty Measurement at Czech Organizations
David Vykydal
(1)
, Petra Halfarová
(2)
, Jaroslav Nenadál
(3)
(1)
VĹ B-TU OSTRAVA
, Czechia
,
(2)
VĹ B-TU OSTRAVA
, Czechia
,
(3)
VĹ B-TU OSTRAVA
, Czechia
28 - 38
Abstract Views : 1900
Download :2051
10.12776/qip.v17i1.66
Retailer's Innovative Differentiation Method Based on Customer Experience: Focusing Mediating Effect of Omni-channel Shopper Type
Sangmin Lee
(1)
, Tae-seon Lim
(2)
(1)
Soongsil University
, Korea, Republic of
,
(2)
Kyungpook National University
, Korea, Republic of
37-51
Abstract Views : 3169
Download :1889
10.12776/qip.v21i2.864
A GENERALIZATION OF TRADITIONAL KANO MODEL FOR CUSTOMER REQUIREMENTS ANALYSIS
Renáta Turisová
(1)
(1)
Technical University of kosice, Faculty of Mechanical Engineering
, Slovakia
59-73
Abstract Views : 3246
Download :1738
10.12776/qip.v19i1.407
Cultural Difference of Customer Equity Drivers on Customer Loyalty: A Cross-National Comparison between South Korea and United States
Insu Cho
(1)
, Yong Soo Jang
(2)
(1)
Sun Moon University Department of Industrial and Management Engineering
, Korea, Republic of
,
(2)
Yonsei University Department of Information Industrial Engineering
, Korea, Republic of
01-19
Abstract Views : 2749
Download :1705
10.12776/qip.v21i2.881
Consistency of Pairwise Comparisons and Its Role in Optimal Detection of Customers’ Preferences
Filip Tošenovský
(1)
(1)
VSB-Technical University of Ostrava Faculty of Materials Science and Technology Department of Quality Management Ostrava
, Czechia
37-49
Abstract Views : 919
Download :356
10.12776/qip.v24i3.1475
Co-creation as a Success Factor in the Development of Constructive Customer-Focused Dialogues
Anna MĂĄrtensson
(1)
, Pernilla Ingelsson
(2)
, Ingela Bäckström
(3)
(1)
Mid Sweden University Department of Quality Technology and Management Ă–stersund, Sweden
, Sweden
,
(2)
Mid Sweden University Department of Quality Technology and Management Ă–stersund, Sweden
, Sweden
,
(3)
Mid Sweden University Department of Quality Technology and Management Ă–stersund, Sweden
, Sweden
153-169
Abstract Views : 964
Download :467
10.12776/qip.v24i2.1442
THE ANALYTICAL INSIGHT INTO CUSTOMER PERCEPTION OF QUALITY DETERMINANTS OF THE E-COMMERCE MODEL BUSINESS-TO-CONSUMER SUBJECTS IN THE CENTRAL EUROPEAN COUNTRIES
Radovan BaÄŤĂk
(1)
, Zsuzsanna Katalin Szabo
(2)
, Richard Fedorko
(3)
(1)
,
(2)
,
(3)
15-26
Abstract Views : 4240
Download :1104
10.12776/qip.v18i2.316
Emerging Issues and Challenges: A Korean Perspective
Su Mi Dahlgaard-Park
(1)
, Jens Dahlgaard
(2)
, Hee Jun Park
(3)
, Wan Sun Shin
(4)
(1)
Lund University, Sweden
, Sweden
,
(2)
Linköping University
, Sweden
,
(3)
Yonsei University
, Korea, Republic of
,
(4)
Sungkyunkwan University
, Korea, Republic of
Abstract Views : 872
Download :524
10.12776/qip.v21i2.946
Brand Importance across Product Categories in the Czech Republic, the Slovak Republic and the Russian Federation
Radek Tahal
(1)
, Tomáš Formánek
(2)
(1)
Faculty of Business Administration, University of Economics, Prague, Czech Republic
, Czechia
,
(2)
University of Economics, Prague
, Czechia
1-21
Abstract Views : 2137
Download :1082
10.12776/qip.v20i2.689
Corporate Social Responsibility and Inter-Organisational Trust in a B2B Context
Egle Staniskiene
(1)
, Zivile Stankeviciute
(2)
, Asta Daunoriene
(3)
(1)
Kaunas University of Technology School of Economics and Business
, Lithuania
,
(2)
Kaunas University of Technology School of Economics and Business
, Lithuania
,
(3)
Kaunas University of Technology School of Economics and Business
, Lithuania
46-63
Abstract Views : 2717
Download :1039
10.12776/qip.v23i2.1244
Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach
Matúš Horváth
(1)
, Alexandra Michalkova
(2)
(1)
Technical University of Košice, Slovakia
, Slovakia
,
(2)
Technical University of Košice
, Slovakia
49-54
Abstract Views : 2173
Download :3161
10.12776/qip.v16i1.61
IDENTIFICATION AND DESCRIPTION OF PROCESSES AT THE OPERATIONAL AND INFORMATION CENTRE OF THE FIRE AND RESCUE SERVICE OF THE CZECH REPUBLIC
Marek GašparĂn
(1)
(1)
VSB TU Ostrava
, Czechia
33-44
Abstract Views : 1458
Download :860
10.12776/qip.v19i1.432
Identifying Customer Satisfaction Characteristics with the Kano Model for the Agile Development of Video Games
Matthew Barsalou
(1)
, Marie Barsalou
(2)
, Sven-Gunnar Klaus
(3)
(1)
Quality at QPLUS, Manama, Bahrain
, Bahrain
,
(2)
University of Applied Sciences Mannheim
, Germany
,
(3)
University of Applied Sciences Mannheim
, Germany
163-178
Abstract Views : 1124
Download :246
10.12776/qip.v28i3.2085
Enhancing Helpdesk Efficiency through Management Information System – A Resource Allocation Study in Technology Firms
Bashir Mohamed Osman
(1)
, Abdillahi Mohamoud Sheikh Muse
(2)
(1)
SIMAD University
, Somalia
,
(2)
Cyprus International University
, Cyprus
63-81
Abstract Views : 1139
Download :281
10.12776/qip.v28i3.2034
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