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• Customer Loyalty Measurement at Czech Organizations

  David Vykydal, Petra Halfarová, Jaroslav Nenadál

  28 - 38

  2013-07-15

• Retailer's Innovative Differentiation Method Based on Customer Experience: Focusing Mediating Effect of Omni-channel Shopper Type

  Sangmin Lee, Tae-seon Lim

  37-51

  2017-07-31

• A GENERALIZATION OF TRADITIONAL KANO MODEL FOR CUSTOMER REQUIREMENTS ANALYSIS

  Renáta Turisová

  59-73

  2014-11-24

• Cultural Difference of Customer Equity Drivers on Customer Loyalty: A Cross-National Comparison between South Korea and United States

  Insu Cho, Yong Soo Jang

  01-19

  2017-07-31

• Consistency of Pairwise Comparisons and Its Role in Optimal Detection of Customers’ Preferences

  Filip Tošenovský

  37-49

  2020-11-30

• Co-creation as a Success Factor in the Development of Constructive Customer-Focused Dialogues

  Anna Mårtensson, Pernilla Ingelsson, Ingela Bäckström

  153-169

  2020-07-31

• Brand Importance across Product Categories in the Czech Republic, the Slovak Republic and the Russian Federation

  Radek Tahal, Tomáš Formánek

  1-21

  2016-12-31

• THE ANALYTICAL INSIGHT INTO CUSTOMER PERCEPTION OF QUALITY DETERMINANTS OF THE E-COMMERCE MODEL BUSINESS-TO-CONSUMER SUBJECTS IN THE CENTRAL EUROPEAN COUNTRIES

  Radovan Bačík, Zsuzsanna Katalin Szabo, Richard Fedorko

  15-26

  2014-11-23

• Emerging Issues and Challenges: A Korean Perspective

  Su Mi Dahlgaard-Park, Jens Dahlgaard, Hee Jun Park, Wan Sun Shin

  2017-07-31

• Corporate Social Responsibility and Inter-Organisational Trust in a B2B Context

  Egle Staniskiene, Zivile Stankeviciute, Asta Daunoriene

  46-63

  2019-07-31

• Monitoring Customer Satisfaction in Service Industry: A Cluster Analysis Approach

  Matúš Horváth, Alexandra Michalkova

  49-54

• IDENTIFICATION AND DESCRIPTION OF PROCESSES AT THE OPERATIONAL AND INFORMATION CENTRE OF THE FIRE AND RESCUE SERVICE OF THE CZECH REPUBLIC

  Marek Gašparín

  33-44

  2015-06-23

• Improving Quality of B2B Customer Satisfaction Using Innovative Predictive Model

  David Schüller, Karel Doubravský, Vít Chlebovský , Lenka Širáňová , Iveta Šimberová

  56-91

  2025-11-30

• Identifying Customer Satisfaction Characteristics with the Kano Model for the Agile Development of Video Games

  Matthew Barsalou, Marie Barsalou, Sven-Gunnar Klaus

  163-178

  2024-11-30

• Enhancing Helpdesk Efficiency through Management Information System – A Resource Allocation Study in Technology Firms

  Bashir Mohamed Osman, Abdillahi Mohamoud Sheikh Muse

  63-81

  2024-11-30